Holiday Inn London Sutton

El hotel es caro para lo que ofrece, aunque eso es algo habitual en Londres. Está alejado del centro y en una mala zona, pero la estación de tren está cerca y bien comunicado con la estación Victoria. Para lo que se paga esperaría que la conexión a intnet fuera gratis, pero no, la cobran a precio de oro, sale más a cuenta acercarse a High St. Donde hay un Starbucks con wifi gratis. El desayuno es abundante, aunque no muy variado, buffet libre inglés o continental.

The Holiday Inn is not making an effort to work around COVID restrictions. Hot Breakfast was inedible served on china plates with plastic cutlery. We complained and were then advised we could have a continental breakfast which was not much better. However needed to change room due to toilet failure and duty manager was excellent. Bar and restaurant not open, and room service delivering drinks in disposable cups. Every other venue we went to did well.

We stayed here as a family of four on a two day break at Chessington. Having visited other hotels during the summer we had been pleased to use a swimming pool and eat breakfast in a restaurant, however Holiday Inn hadn’t made any attempt to reopen anything and we still paid premium for our stay. The breakfast bag, which we had to sit and eat in our room, owning to the restaurant being closed, consisted of a stale pain au Chocolat (or a bacon bap) and a cheap carton of orange juice. They also managed to mess up our breakfast order so we didn’t get the items that we had ticked from the limited options. The reception staff were friendly enough but it really felt like unfortunately Holiday were taking advantage of Covid. The whole experience was certainly less than the usual standard we receive and we still payed premium price. A real disappointment.

Stayed over here for 2 nights for trip to chessington. Restaurant wasn’t open but had food delivered to the room, which was timely and warm when it arrived. Breakfast was also delivered to the door on the morning. Check in/out was fine, no hassle and told about car parking and general procedures. Happy to stay again.

The service was really nice and the staff here are also very friendly. Because I arrive during COVID-19 times, I didn’t really get to enjoy the full amenities and facilities of this hotel. They way housekeeping and the management department have kept this hotel hygienic is amazing. The amount of work they have put into cleaning and sanitising the facilities is tremendously good. But one thing for sure is that the food from room service really has to improve. It was lacking in the quality I expected. The rooms also have to be improved as I couldn’t even find a mini fridge in my room, and partial bits and pieces in my room were either no working or just old honestly. The quality of the room could also change and be better. There is honestly a lot of room for this hotel to improve, but I would definitely recommend it to anyone who is staying at the area.