TripAdvisor Rating
Based on 454 reviews
See all**Property Location**.With a stay at Courtyard by Marriott Downtown Grand Rapids, you'll be centrally located in Grand Rapids, steps from Van Andel Arena and 7 minutes by foot from DeVos Performance Hall. This hotel is 0.4 mi (0.6 km) from Public Museum of Grand Rapids and 0.8 mi (1.2...
More about the hotel
Best Hotel in GR
We’ve stayed here a few times and to us it’s perfect. We always arrive early in the morning from the UK and our room is always ready . All the staff are wonderful and Sara Jorgensen is very helpful and nothing is too much trouble . The Hotel and our room is always very clean . The restaurant/bar is excellent and being GF wasn’t a problem at all . Sue and all the staff are very friendly and helpfull. Looking forward to our next stay at the wonderful Downtown Grand Rapids .
Cannot recommend
From the moment I arrived, this property was a disappointment. Checkin was slow, inaccurate, and keys didn’t work. Being the highest tier Marriott BonVoy member means zero (picture of my view attached). Overall strange experience and I can not recommend staying here. PROs - good location - great staff in Bistro CONs - coffee maker in bathroom ... no thanks - cannot turn shower on without getting soaked in cold water. Horrible design. - BonVoy status means zero
Korn concert
So I used valet parking. My Jeep won’t start when we went to leave ?? They jumped to it. Reimburse my money for the valet, gave us 2 free food vouchers to their restaurant. After trying to jump start it for well over an hour. They were about to go buy me a new battery !!! So They brought in a wrecker. Luck it’s a stick, so we clutch started it !! And they paid for the wrecker. Absolutely supported my situation !!! The greatest customer service ever !!!!! Went way above to make sure I could get me and my Jeep home !!!
Book Your Event Block Here
Other than the prospect of uniting with your one, true love very little of the wedding planning process elicits joy. Anyone who has planned one can attest to this. But that is not the case with the Courtyard by Marriott, specifically the hotel's representatives Erika Goins and Lauren Wamsley. My fiance and I booked our hotel block with Ms. Wamsley and Ms. Goins and they were by far the easiest and most responsive vendor representatives we dealt with during the planning process. They were forthright, prompt, pleasant, and knowledgeable. If you want to cut out some of the stress of wedding planning, deal with Ms. Wamsley, Ms. Goins, and AHC Hospitality. Kudos for excellent customer service.
Wedding Weekend
We were in town for a wedding. The rooms were clean and very nice. There was also an EDM concert going on and when music started next door at 1am we called the front desk and within 10 minutes it was quiet. Wonderful place to stay and great staff.