Based on 374 review
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Located in the historic center of Guanajuato, the hotel is within walking distance of all the colonial buildings, the famous mummies of Guanajuato and the Museum is 6 minutes walking distance. A city hotel with 27 rooms and facilities Indoor pool, jacuzzi, restaurant, rooms for meetings, events terrace, wireless Internet and elevator. Spacious and comfortable rooms with 1 king size bed or 2 queen beds, some with sofa bed.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPoolIndoor pool.
Reception servicesConciergeLuggage storage
Cold Hot Tub!!!
Reviewed 14 september, 2021
We had a bad experience with the hot tub the water was super cold not hot at all when we called front desk they said it was on as hot as they had available it was cold water never hot not sure if it wasn’t working or if they where to lazy to take a look at it
Solid choice, nothing spectacular
Reviewed 24 august, 2021
Its biggest asset is where it sits, right in the heart of the action. Rooms are very basic, they could use a remodel, but if you're not going to be there all day, it does the job. Bed was comfortable, WiFi worked great. Staff fantastic. Breakfast was also very good, a la carte items. But say you order pancakes, and you want scrambled eggs, you have to pay extra for them and vice versa. COVID-19 safety protocols followed and enforced.
POOR QUALITY HOTEL
Reviewed 10 july, 2021
I had a reservation for a 2 bed room. The front woman Yeslin told me she had no more rooms available and gave me room 20 which is not a room is a cage. So small the light of the hallway is in your eyes all night long since curtain is smaller. Noise all night No soap nor towels Had to ask for them and of course the guy wants a tip regardless it should be there. Yislem the front woman is disrespectful and trained to lie to the guests . She should of told me the truth that my room was sold out and the only room they had was the cage (20) . Next morning I talked to the manager Carla she could not do much and she said that I could have a better room for double the price but I chose not to . LIE they never showed me nor offered me another room nor should I have to pay more. Deceiving information. This people Don’t honor the booking website rate . That is aTHEFT and disloyal competition since you don’t get to book with hotels that are serous and honor the rates. NEVER had I encountered this. Awful staff clearly trained to be arrogant and play along with the scheme . Had to get in contact with The “director “ Armando Lopez . He was so arrogant on the phone said he was driving and would call me back ... never did . How about pulling aside and listening the side of the guest ??? He clearly doesn’t care . A cave of unprofessional staff led by a careless arrogant management style that give Guanajuato a bad name because of this people. Never seen this , even their responses to other guests here are outrageous. STAY AWAY there are plenty of good decent hotel management in town. My rate for the room they gave me is $75 US dlls and they charged me $2500 pesos. A rip off . How many people do they do this and get away with it . Shameful.
Loved it so much
Reviewed 29 may, 2021
Gorgeous architecture, completely remodeled yet kept the classic details of a colonial place. Impecable, clean and full of awesome details. The pool is gorgeous. Cold and great for photos. The rooms are very comfortable, beds are great and everything is super clean. The staff is very friendly and helpful. Super attentive. Great spot to be your base to explore this amazing city. This hotel is right in the middle of it all. Whatever you want or need is a couple of minutes away. Accessible friendly. We only had breakfasts in the hotel and it was very nice. Fresh and well served. I highly recommend this place to stay in Guanajuato.
Nice hotel...shame about the wifi.
Reviewed 15 march, 2021
A nice clean hotel right in the historic centre. The room was nice, the service good and the little pool was welcome. When we arrived the wifi in the hotel was not working. Due to remote working we had checked that wifi was available and included before travelling so we were disappointed that for the entire 4 days of our stay there was no consistent internet. We reported it a number of times but it did not improve. The hotel has a spa which offers a good service but it is directly above the lobby and next to the entrance so do not expect a particularly quiet experience.