Checked in, checked out, no refund
Reviewed 8 March, 2019
We booked 2 rooms based on reviews and photos on a booking site as well as the central location. Since our rooms were not ready we left our bags and visited Diego Rivera's house and the Mummy Museum. Upon returning we found we had been assigned to rooms that were inaccessible to the 2 older travellers due to the condition of the stairs . Reaching the other room required going up and then going down a circular staircase--also challenging at best. The rooms were tiny; one had barely enough room to walk around the bed and had no window. We are not overly fussy and have stayed in our share of 3 star hotels with stairs and lacking amenities but this was in a class all its own for difficulty of access. When management was informed that one of the group would not be able to get to the room because of mobility and safety concerns and asked for a refund we were refused on the basis that the rooms were rented through a booking site (although we paid be credit card upon arrival). Since out Spanish is limited and the desk person spoke no English we could not get our points across. In the end we paid for 2 rooms we only used as very expensive luggage storage. The location is good but don't go here unless you are young and agile.
Reviewed 28 December, 2014
Stay away!!! It's a big rip off. It's expensive,outdated, run down, and noisy. We stayed for one night and got no rest with all the noise on the street. When we arrived the receptionist directed us toward our room which was on the roof top but to our surprise had to be reached by an unsafe spiral staircase with a loose bannister and loose tiles. Getting the luggage up there was something else. Needless to say, no employee to help you with this ordeal. Beware ,,,,STAY AWAY FROM THIS DUMP.
Clean and close to everything
Reviewed 30 October, 2013
We decided to go to the Cervantino the last weekend on the very last minute and was the only hotel we found for just one night.
I have to say I expected it to be a dirty, awful place for the price (around $50USD) Surprisingly it was a big bedroom, extra clean, with a big bathroom, cable TV, free Wifi and the best, it is just a couple of streets away from the main garden (Jardín Union) and Juárez Thatre. There is no restaurant in the hotel, but you do not need anything else, you have everything you need walking distance.
It is not a luxury place but enough and CLEAN to take a good rest and to walk Guanajuato that its a beautiful city.
Reviewed 29 December, 2019
El hotel es muy bueno en relación calidad/precio, no tiene estacionamiento pero cruzando la calle tienes en donde dejar tu auto, la ubicación es excelente pues puedes ir caminando a cualquier parte, las instalaciones son de una edificación vieja pero lo viejo no quiere decir que sea feo pues se nota que lo han intentado mantener, si no eres exigente este hotel te encantará.
Reviewed 2 November, 2019
Nos enviaron de un hotel “hermano” a este que pq hubo sobreventa y no podían recibirnos en el que reservamos y que tenia buenos comentarios. Este hotel por el contrario es HORRIBLE. Sucio. La cama pica. El baño feo. LADRONES