Showers do not work well
Reviewed 5 November, 2019
First of all, no elevators in this hotel. So if you get a roof top room get ready to carry all your stuff up. The rooms need more maintenance- light bulbs were loose and dangling from wall laying directly on top of mirror causing a hazard. Laundry room in roof top made loud noise all day- was not able to take a peaceful nap! And finally what killed it, was the non-working showers. They would turn hot, cold, and then burning hot- back and forth.
However, the receptionists were friendly but the hotel itself needs more organization and management.
Don’t come here.
Reviewed 5 November, 2019
to begin with, they didn’t honor our booking but luckily the nice staff were able to accommodate us even though it wasn’t the room we had originally reserved.
The location of the hotel is nice but the hotel itself is definitely not a 4 star. Our room smelled disgusting, the shower was either boiling hot or freezing cold (no in between) and they had noisy washers and dryers going on throughout the night.
In the bathroom, they also had a bulb hanging by the wire touching the metal frame of the mirror and burning the whole top of it. I’m not an electrician but that definitely didn’t look safe.
I’ve been to Guanajuato plenty of times and stayed in both high end and low end hotels but this hotel was the worst by far. Don’t waste your money here.
One star service a 4 Star hotel
Reviewed 8 January, 2018
The Camino Real Guanajuato is nice comfortable hotel located in the outskirts of the city. The rooms are clean, modern and spacious unfortunately the service does not live up to the hotel’s class. Before our arrival we asked if we could be provided with an extra bed, we were told that we could have one if available but no upfront reservations were possible. The following day upon check in we were told the bed was bailable and it work be sent to our room. We left for a visit and came back several hour later and the bed was not in place. To make a long story short it took nearly two hours for the bed to arrive, prior to this at lest three different employees at the front desk assured that the bed was on its way. I spoke to a manager who promised to correct the situation. He also email the general manager (and copied me) he asked that that he please contact me to offer and explanation and apologize, of course he never did. The other terrible service was at the breakfast buffet were only two waiters were attempting to take care of the entire room. I would suggest other comparable options before staying at this hotel.
Reviewed 27 September, 2017
We stayed here for two nights. I don't want to Ill speak of the place because it's a very cozy little hotel. I believe it does need little a more love. We were originally assigned a room with a view. Only to later find out that it had a nice view of the city but since the wooden rustic window/doors were flimsy like so it was very noisy. We heard everything. It felt as if we were sleeping outside. We asked for a change of room and it was granted. Although we slept better. It was a room with two beds and two showers. Only to find out that one of the showers was not habilitated. There's is no air conditioning but the rooms had fans. It's a very rustic hotel. It looked pretty clean. The interior deco was nice simple but with good taste. One of the bedspreads was stained. Was not very pleasant to see that. The wifi was enough for sending and receiving messages, but not surfing. There is no laundry nor cafeteria service. Only water in your room. Very well located though.
Not the best for the money
Reviewed 10 January, 2017
Started off great! My husband and I went with my cousin. We got a two queen dice bed room and we're pleasantly supposed when we saw if had a small divider. Even more surprised when we saw two bathrooms. The place was really beautiful and it was almost vintage looking. It is located in downtown and within walking distance of everything.
Things we didn't like:
No hot water in showers
Only one shower worked. The other bathroom was closed at the shower head. Also, no water pressure.
Had to ask for remote controls and they only gave us one.
Noisy, which for us wasn't a huge problem by for others it may be
Overall, the bathroom situation was the biggest thing for us. For the price of the hotel, you could've stayed anywhere else. Even the holiday inn close to the bus terminal was cheaper and none of the above would've been acceptable.