Based on 543 review
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Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our dedicated COVID-19 page for the latest and before traveling.The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolTurkish bathIndoor pool.
Reception servicesConciergeLuggage storage
Attentive Staff and Nice Amenities
Reviewed 12 february, 2021
We decided to stay at the Hilton for a staycation in Guangzhou after visiting before Christmas. The level of service from the staff made us feel special during our stay with many going above and beyond in our opinion. They would say hello using our surnames in the lobby, helped arrange transportation and there was always someone there to open a door. The tech in the room is nice with the glass that turns opaque at the flick of a switch and a good input hub at the desk that connects to the TV. We asked to borrow an HDMI cable so we could put our movies on the TV and it was delivered by a robot! The lobby is very nice and grand looking and they have a nice lobby bar that we have been in before but it did not seem to be open during our stay. The breakfast buffet had a good variety of options and everyone we spoke to was fluent in English. We spent a lot of time relaxing by the pool and we were able to enjoy the hot tub quite a bit too. We found out that you cannot use the pool without a swim cap so be sure to bring your own. We found out when we jumped in for a dip without swim caps. I find it odd that the pool staff are very strict on the swim cap rule but will say nothing about guests horking and spitting in the pool! Overall it was a nice and relaxing stay. The hotel was not too busy in February when we went just before the big CNY days and we rarely saw other guests at the hotel. The closest metro is Baiyun Park which is about a 10 to 15 minute walk, Wanda Plaza is a 5 minute walk away and the Yuanjing Road Korean area is an 8 minute Didi ride away.
Good Conference Hotel
Reviewed 29 december, 2019
Probably the best hotel to stay near the Baiyun international convention centre. Spacious but a little dated. The airconditioning was not working well and we had to remind the hotel staff a few times before the issue was resolved. The hotel is very stingy with the provision of toiletries. The shampoo and bath shower came in tiny bottles that are barely sufficient. On a more positive note, the hotel is very close to a big mall where with a huge supermarket and lots of eateries.
Great Stay in Guangzhou.
Reviewed 23 december, 2019
I had a very nice stay at the Guangzhou Hilton. The rooms are very comfortable. I found the rooms to be very clean. The staff did a very good job with the room. The staff provides very good customer service. It's a very nice property.
Unacceptable bed, mattress, pillow and poor maintenance of the hotel.
Reviewed 9 december, 2019
The mattress is so old until there is a cove in it. And they are not able to deliver hard pillow, which is quite usual available at 5 star Hotel. Furthermore. When I asked for harder bed, the hotel maintenance brought me a board which does not fit my bed. With no cover on it. They are not trained properly how to deal with customers. I ended have have my muscle sprained, had my neck stiff and unable to move the next evening. I had to see doctor to fix it, and unable to work for 2 days. Don't even consider this hotel. It is not even a 4 star. I complained to the manager, he does not even think how to compensate but asked me to come again! But no thank you.
Very nice hotel and friendly staff
Reviewed 6 november, 2019
Smooth arrival, whisked to executive floor for check in, most helpful. Nice room with all amenities, just a very nice hotel with ditto facilities and staff. Nice are with shopping mall nearby, outdoor music events and beer bar.