Fell & Got Injured On Trays Placed In Lobby
Reviewed 10 November, 2020
On November 6th, 2020, my wife and I drove from Phoenix, Arizona, to the Holiday Inn Express in Guaymas, Mexico, for a vacation until November 9th. Upon entering the hotel, we noticed two black plastic trays in the middle of the lobby floor. There were no explanation signs, or warning signs, and we stepped around them.
The next day, returning to the hotel after a day at the beach, I tripped over one of the trays and fell.... hard., I was unable to get up off the floor and had to be assisted to a chair to recover. I was not seriously injured but I was shaken up badly and spent the rest of the evening in bed. I COULD have been seriously injured.
The next day, I called the Corporate Office to alert them of this negligent injury hazard. I was given a Case Number. Nobody from the Corporate Office has called me back and it is now Tuesday, November 7th.
My whole point in calling them was to alert them of this dangerous practice being done by the Holiday Inn Express in Guaymas. Instead, I get the feeling that both the Corporate Office and the facility in Guaymas wish to deny responsibility. The Corporate Office doesn't contact me and the facility claims to not speak English.
I have posted images of the trays in the floor. You be the judge about whether this is safe. The next guy to fall might get seriously hurt. Disappointed in the Corporate Office and the facility in Guaymas.
Great location and very clean
Reviewed 8 November, 2020
Stayed here for a weekend visit to the beach because everything in San Carlos was fully booked. Since it's right on the highway, it only took about 25 minutes to drive to the main San Carlos marina. The hotel itself was very clean and staff were taking Covid precautions seriously, which I appreciated. Overall, a great option and good value.
Reviewed 14 February, 2020
We drove from Arizona, our final destination being San Miguel. This hotel surpassed our expectations. It was super clean, there was plenty of parking, and our little dog was welcome. The free breakfast was nothing special, but the coffee was good! We were even offered hot oatmeal if we wanted it! We will definitely stay here again on our way back home.
Reviewed 4 April, 2019
After a long drive it was great to arrive at a hotel that provided quick check in and clean rooms. The beds were comfortable and with 4 different pillows to select from. We enjoyed the pool area but the unheated pool was too cool to use for us. The hotel was busy but quite so we had a good sleep. Breakfast was fine with several options. More that an continental breakfast
Reviewed 22 March, 2019
Stayed twice within a week after a trip to Tucson and back. Antonio at the front desk was very knowledgeable and explained the hotel and surrounding area as well. The room was very acceptable, clean, and comfortable. The bed and pillows were the best of all the hotels I have stayed. The buffet in the morning had many items including 3 types of fruit, which was best for me as driving with a full meal is not desirable.
Checked in on Wednesday without a reservation again with Antonio...same as a few days before..I was glad he had a room as I think it fills up every night as the parking lot was full...
Knowing guaymas and previously living there this hotel is a great addition.