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Phoenix is the Best!
Opinión escrita el 16 de Enero de 2021
We thoroughly enjoyed staying at the Phoenix Hotel.
The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities.(Special thanks to Ayasan)
Everything was perfect including our welcome drink. We dined for dinner in Mimis Restaurant at the hotel and it was extremely delicious and the service was excellent.The breakfast was great as well.
Phoenix One Chalet
Opinión escrita el 29 de Novembre de 2020
We stayed at Phoenix One Chalet with a gym.
When I put hot water in the bath, insects, dust and oil were floating on the surface.
WiFi is very fast, about 250Mbps.
WiFi signal does not reach the bedroom.
When I lifted the bunk bed duvet, a lot of dust fluttered.
The drainage in the shower room on the ground floor was bad.
The hardware was good, but the cleaning and service aspects were not worth the price.
The hardware is good, so if it's clean, I think it's a good accommodation.
Phoenix Hotel Hakuba
Opinión escrita el 18 de Marzo de 2020
The Phoenix Hotel in Hakuba is an amazing get away. The location is perfect for skiing Happo One ski resort, and exploring the village. The hotel picked us up upon arriving at the bus station, and provided a daily shuttle service to the 3 nearest ski resorts. The hotel staff was very friendly and helpful with making suggestions and restaurant reservations. Mimi’s restaurant in the hotel was a culinary experience to behold. We enjoyed a fabulous Valentine’s Day dinner. The morning breakfast was included in the room rate and it was a great way to start the day with many choices. One of the owners Sally was especially helpful in making reservations for the snow monkey tour for us. It was an incredible experience. Masa was very nice also for driving us around and also making recommendations on activities and logistics. We highly recommend staying at the Phoenix Hotel and look forward to visiting again.
Best hotel in the world
Opinión escrita el 24 de Febrero de 2020
The thing you value most is service! This hotel, under our circumstances of booking with sno and ski, a few mistakes were made. Even though it wasn’t the hotel’s responsibility, they went above and beyond to fix the problem for us. They are in the best proximity to all the hire venues, convenience stores and the lantern restaurant for dinner even does a complimentary shuttle service! The owner is truly dedicated to ensuring everyone has the best experience and the food at mimi’s is exquisite.
I work in the top hotel of Australia and even I haven’t seen as amazing service as the Phoenix hotel. I’ll definitely be taking some tips home with me!
Intimate and welcoming, like staying in a friend's home
Opinión escrita el 4 de Febrero de 2020
Sally and her team made us feel very welcome without being intrusive. Loved the fact that we could pad around in our (thoughtfully provided) yukatas from our tatami room to the onsen to the laundry room to the ski room, as if we were at home, and no-one batted an eyelid! After a hard day's skiing it was wonderful to be able to fully relax and lounge around.
Mimi's Restaurant was terrific. We tried a number of restaurants for dinner, and kept returning to Mimi's as we found the food quality (especially the pastas and desserts), variety, and service outstanding. Shout out to Jess and Tahlia during breakfast,,and Josh in the bar for excellent service and chit-chat.
The only thing that could have made our stay perfect would have been a ski-in, ski-out location!