Based on 376 review
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Grand Metropark Hotel Hangzhou is conveniently located in the popular ShangCheng District – Hangzhou Main Train Station area. The property features a wide range of facilities to make your stay a pleasant experience. To be found at the hotel are 24-hour room service, casino, 24-hour front desk, facilities for disabled guests, luggage storage. Each guestroom is elegantly furnished and equipped with handy amenities. Access to the hotel's fitness center, sauna, massage, tennis courts, billiards will further enhance your satisfying stay. No matter what your reasons are for visiting Hangzhou, Grand ...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPool
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Reception servicesConciergeLuggage storage
Hotel a bit old
Reviewed 29 january, 2020
A bit dated hotel with cleanliness to improve. Sweet, salty breakfast acceptable. Somewhat dirty and not very large rooms, there is a desk, 2 chairs and a mini bar. Unfortunately there is space to place only one suitcase. Quite spacious bed TV with channels almost exclusively in Chinese as in almost all hotels in China Hotel WIFI almost unusable without a VPN but this is common to all hotels in China Insufficient room lighting Bathroom with bathtub, small and not very clean View from the ugly room Rooms rating 5.5 Bathroom rating 5 Cleanliness rating 4.5 Position 6 Overall rating 5
Location and affordability
Reviewed 17 november, 2019
We were here as part of a tour group. Room was clean,a bit smaller than previous hotels we used. Not truly a 5 star but then again that heading is subjective.Lobby expansive, staff friendly and courteous. Breakfast buffet was extensive with a variety of dishes. Airport shuttle service available.Major highway connection easy to access.
Don't bother, it isn't worth it.
Reviewed 17 november, 2019
Appalling check in with no engagement or chat from the receptionist who did not look at me once, the rooms are awful and old. I was placed in a smoking room which smelt awful. Room. Service took an hour after promising 20-30 minutes and part of my order was not available and did not tell me until I rang to ask where my food was. No wine on the menu either.
Reviewed 2 november, 2019
My husband and I really enjoyed our recent 1 night stay here. Check-in was seamless, straight forward and quick. The lady who checked us in did her best to speak English to help us out, which was a lovely touch, but using the phone translator we were all able to communicate and have various questions answered (breakfast times, airport transfers, etc.). The room itself was lovely, nice and spacious in the bedroom area in particular. The bathroom was a little small for 2 people, but you’re rarely ever in there at the same time so we found that completely fine. The room was clean with complimentary water and tea/coffee sachets provided in the room with both cup and saucer and mugs (which seems quite rare for China), perfect for making coffee! There was also a small mini bar, a beer and soft drink available for only RMB 10. The room also had shower items (shampoo, conditioner and body wash), amenities (toothbrush, toothpaste and body lotion) a hair dryer and tv (not that we used it). The bed itself was really very comfortable, not at all hard like some of the other hotels we stayed at in China, which was such a relief and absolutely massive! The shower was also really good, the pressure was great and easy to adjust the temperature. The wifi worked really well and fast during our stay and connecting to the network was simple. Breakfast was included in our stay for our booking, but it must not be for all, it can also be added for RMB 98 per person (starting from 6:00am). There were lots of options, both Western and Chinese, but I wouldn’t pay separately for the breakfast if it wasn’t already included, especially considering the higher price point than many others we experienced in China. They range of hot food included eggs (cooked your way at a station, omelette, scrambled or fried), bacon, sausages, rice, vermicelli noodles, congee, oatmeal, glutinous rice balls, some vegetables (cabbage, tomato and mushrooms), some steamed buns, a cooked noodle station and tofu pudding. The cold options included garden salad, a small cold meat and cheese selection, fruit (watermelon, melon, pineapple, peach), cereal (corn flakes, all bran and oat clusters), sliced breads and English muffins, rolls, yoghurt, and mini muffins. There are also juices (multiple types and freshly squeezed available), tea and coffee (percolated and machine). Overall we had a really pleasant stay and would definitely recommend this hotel to others looking to stay in Hangzhou, we only wished we had stayed in Hangzhou and this hotel for more than 1 night!
Reviewed 3 october, 2019
Good location in Hangzhou, with easy walking to restaurants and services. The room was smallish, but workable. It was a bit worn, but not overly so. The restaurant was ok, limited for dinner, but great buffet for breakfast. The EPark Coffee shop in the hotel was nice. For one night, it was a good choice.