Based on 865 review
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The 3-star Novotel Suites Hannover Hotel boasts a stylish lobby in warm colors. The suites are spacious with comfortable furnishings, and feature a bathtub and kitchenette with tea and coffee-making facilities. Friendly service, free WIFI and Sky channels guarantee a relaxing stay. The train station, city center and many tourist attractions are all within walking distance. On Thursdays, guests can enjoy a free massage at their Novotel hotel.
Check-out ends at: 11:00
Reception servicesLuggage storage
Reviewed 16 november, 2021
The hotel is conveniently located to the train station, city center and Lister Meile, a nice little area for shopping and eating. Last and previous years, I have stayed at Novotel Suites and have always been satisfied. The employees are always friendly and helpful. Looking forward to my next stay.
wonderful stay in a great city
Reviewed 16 september, 2021
We stayed here a few times in the recent years and always love to come back. The staff here is really friendly and helpful. The hotel is ideally situated near the train station. The rooms are big and well equipped. There is a small fridge, a microwave and a kettle. We appreciate that the toilette is separate from the bathroom. (some of the furniture shows signs of wear and tear but still fine) Even though the hotel is in a quite busy area, the windows block out the noise. Parking is easy as well in the nearby "Kaufland" carpark for only 3.80 Euro/night We can definitely recommend this hotel and look forward to coming back.
Reviewed 18 august, 2021
When we arrived the staff wasn't as welcoming as in other Novotel hotels, but we were helped fast with checking in. On our way to our room we already noticed that the carpet in the hallway was dirty and smelly, but what shocked us most was our room. It was a super old styled room, dirty carpet with dirty spots everywhere (was too scared to let our baby crawl on it), barely curtains to block the sight from people in the other buildings (a piece even almost fell on our baby's head while we tried to open it!), towels and bedding smelled old, soap dispensers where almost empty and water cooker was super dirty. Besides this the fridge wasn't on so we had to turn it on ourself, but turned out to not work. Same with the airco that didnt want to work in the room. A staff member from the reception came to check it out and restarted the electricity in our room. The fridge took hours to become cool, which wasnt handy as it was hot and we wanted cool drinks. And airco started working too, but eventually wasn't any help at all. Even with 25°C outside it stayed very hot inside. We tried to just "live with it", but suddenly after our second night water was not working anywhere! My husband called reception and the only answer we got was "We can only offer you to take a shower in another hotel". Which is soooo absured as we couldn't even flush the toilet. I went to the reception to ask for more information about it. It was going to be fixed in afternoon they said (they weren't even sure about it). We woke up sweaty as the room was super hot, and no water to shower, flush toilet, etc... Only option for us was to check out a night earlier than expected and go home as our vacation was already terrible. It's what we also did in the end..
APPALLING!! Extremely bad experience!!!
Reviewed 7 august, 2021
The service is appalling!!! The hotel staff are very unfriendly like they are offering us a privilege to stay. I was forced to stay out on the streets for more that 2 hours with my family and 2 kids as the person at the reception was very very rude!!! 2 families had to travel back to Frankfurt due to this . They have to pre communication to guests on check in procedures and offer no assistance. After checking in late around 1:00 Am they mentioned we can get breakfast in the morning but then said they are full and sent us back without even an apology or any alternative!!! Being a frequent traveler I can say this is worst Novotel I have been in and will strongly recommend you not to go here for any reason
very nice city hotel
Reviewed 8 september, 2020
this stay was very nice, the hotel is in a very good location in walking distance to the /bus train station and the shopping area. Friendly welcome on check in and help to find our way around in the city Our room was very clean and quiet, we liked the kitchenette with the microwave and fridge. It was also very good that the bathroom and toilet are separated. The bed was very comfy. By the desk there are enough sockets and even USB sockets. Blinds in the room are a bit tired and can easily rip off on the rail. Unfortunately there was no breakfast service at the time of our stay. the hotel has a gym and laundry facilities but at the time of our stay not available