Great value for the price
Reviewed 27 May, 2021
This was one of the more affordable rooms in the area for my stay. ($68 a night for four nights including a holiday weekend) the front desk staff was polite and had the room I had requested available for me. Check-in was quick and easy. I usually try to find a hotel where I can park my vehicle directly in front of my room, which I was able to here. The room was very spacious, and recently remodeled. The furniture seem to be fairly new, and all of the lighting was LED which not only makes for better lighting when you're trying to look through your suitcase for something, but also eco-friendly. The vanity area was quite spacious as well. The toilet slash tub "room" was a bit cramped, and there were some rust spots in the tub, but everything was clean and smelled good. The cramped bathroom was not that big of a deal, I don't spend much time in there, and it certainly served its purpose. I did like the fact that the vanity area and toilet were separated by a door, if someone's using the restroom or taking a shower, others can still get to the sink. One thing I really like that you don't usually find in older hotels at this price range is there were lamps on both sides of the bed with USB ports. Very handy considering I frequently forget my phone charger but usually have a cord I use in the vehicle. The room had a rather large table that could be used for a computer desk or plenty of room to play cards if I had someone with me. All of the standard amenities were present, coffee maker, hair dryer, ironing board, Etc. Bathroom amenities were also provided, soap, lotion, shampoo, and conditioner. They even provided a makeup removal wipe, which is not usually found in budget hotels. The air conditioner worked quite well and was not noisy at all. The door and all of the locks were in good shape. I didn't see any "extra" people hanging around.
A port in a storm -- especially if there's electricity
Reviewed 8 August, 2020
When Hurricane Hannah knocked out the electricity in our Senior Housing Facility, I knew I was in trouble. I cannot sleep without my CPAP machine. I verified the Quality Inn had electricity and an available handicap room. At the height of the storm, my husband and I drove to Quality Inn. In the driving rain, Janissa, unloaded our suitcases. The wind was blowing water under the door. Roy brought us extra towels to sop up some of the water that was flowing into the room. I connected my CPAP and we went to bed for the night with an inch of water in the room. We were glad to be there and have electricity. Thanks to Janissa and Roy for helping these seniors have a decent-night’s rest.
VERY UNPROFESSIONAL AND UNCOMFORTABLE STAY!!!
Reviewed 28 July, 2020
I will never stay at this hotel again and i usually love the quality inn hotels..however not only was they charging my card extra tines in tthe middle of the night and denying doing so yet my transactions show as notifications on my phone the moment theres activity with my card but they had alsp tried to over charge me and play like they knew nothing of it and then somehow they made a mistake and it was later that night i got 2 extra room charged while i was sleep on my card when it was only the supervisor there to have access to any of that..but what really got me was the housekeeper didny clean the rooms the last nite i was there til almost 10 pm and her boyfriend who stays there with her yet doesnt work there had seen me alone go in my room one the nites and came knocking at my door at 3 am and when my boyfriend opened the door he had to ask him what he wanted bc the guy was just standing there in shock bc he never saw my man with me and mustve thought i was alone and trued asking if i had called for towels yey knew i had just got yhete n thetefore needex none then ..besides he doesnt work there and at 3am is an impropet hour to come knocking and then the last night i was there i had a dont disturb sign on the door and had mey with my man in town and altho it was the mngr that checked us in he decoded yo call our cell at 10pm and ask my husband if we were at the room bc he didnt know if we was but never said why and then decided to inform us he had wentand looked in the room at that time to see kf we was yet again no valid reason for it either and the man coming in my room at 10 pm in my eyes is improper and made me real uncomfrtable bc he had never denied it and completely avoideded it when i brought it up but it madrme u easy knocwing he was ok to walk in in the late hours of the night and i could be sleep n not know he was to begin with like its an indecent hour and no mayter the reason it was too late to go to someone room bc i couldve been alone and sleep or showet and here he is walking in when i could be dead asleep and alone..that makes me ubconfortabke especially after his house keepers friend showin up at 3am woth some strange excuse that he thought u called for towels yet he didnt even work there and id nkt called anyone
Ernest saved the day
Reviewed 15 January, 2020
I had a bad day working on our vacation property in nearby Port Isabel. I had already missed my flight back to Houston and it was late. I just wanted a place near the Harlingen Airport so that I could refuel my rental car and still be able to return it with a full tank of gas. I used trivago to locate a likely hotel and the Quality Inn in Harlingen looked like it would fit the bill. I booked the room and stopped off to get a quick burger in Port Isabel before hitting the road for the hotel. When I resumed my trip I realized that I didn’t know the address to the hotel! No problem I thought, because after all they had taken my email info when I booked the room so I should get a confirmation by email and I could just use that to locate the hotel. BIGGEST MISTAKE EVER!!!! The link embedded in the email took me 27+ MILES IN THE WRONG DIRECTION!! I ended up in WESLACO TEXAS in the middle of nowhere!! The address for the hotel will not take you via Google maps or Apple maps to the correct location. I repeatedly called back to the hotel for help in getting there. The young lady at the front desk was very pleasant but not very helpful. She did say that they were near the Walmart in Harlingen, which I was able to Google and get directions to there BUT I STILL COULD NOT FIND THE HOTEL. Finally she was able to give me enough direction that I ended up in the parking lot IN THE BACK OF THE MAIN BUILDING. There are no signs pointing to where the office is located!! The girl sent out another person, Ernest who actually came out and directed me to the front desk. By then, I was thoroughly ticked off and just wanted to take a shower and go to bed. The room was pleasant. Large king sized bed and very clean and quiet. There was also a small table where i could have used my laptop. Since my flight was at 6:30 and I needed to visit a gas station i set my alarm for 5:00. I arrived back in the lobby hoping to find a breakfast. The guy at the front desk was Ernest the same guy from the night before. He told me that breakfast was not normally served until 6:30. I asked him if they had any bowls since i saw some cereal out on the counter. Not only did Ernest bring out the bowls, he brought out scrambled eggs and sausages and all of the other breakfast items as well! JUST FOR ME! I was very impressed! All in all I give them high marks! Clean Quiet and economical, BUT PLEASE DO SOMETHING ABOUT THE ADDRESS LINK IN THE CONFIRMATION EMAIL OR AT LEAST BE PREPARED TO RESPOND WITH A LINK TO AN ADDRESS THAT ACTUALLY WORKS WHEN SOMEONE WHO IS LOST CALLS IN!
Staff support was great!
Reviewed 19 November, 2019
We booked this motel for a week as we were attending a birding conference in town. A number of other birders also booked here and as we were up very early each morning the motel had breakfast ready for us at 0430 each morning for 6 days. Most appreciated.
The rooms are a bit old but they are clean and comfortable. We were only there to sleep.
Wifi was not great.