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Calidad del sueño
A very bumpy ride
Opinión escrita el 7 de Septiembre de 2020
Hotel itself was a pleasant surprise. We were so taken by the area and the outdoor pool, having booked only one night we asked reception if we could extend our stay and were told this was possible until Saturday. At 1300 on Friday I was approached by a member of staff at the pool giving us 30 minutes to vacate our room (we were a family with a 1 year old and this was a very tall ask at short notice while my husband was getting her to sleep). It was agreed there had been some misunderstanding somewhere along the line about availability. My husband returned from walk with baby to find me Péri-hyperventilating about getting room ready to vacate (they wanted us to move rooms) and took it upon himself to question the necessity of a room move (apparently an upgrade) on our part as opposed to a romantic couple (of which there were plenty). Hotel agreed in the end we could remain for the night.
Later that afternoon a 60 minute spa treatment I had booked lasted only 35. Was asked to sign for it before the treatment. Raised the issue on check out, was told I had misbooked (though was very clear understanding with spa reception as far as I was concerned at the time I was booking the advertised special). Showed assistant manager the advertisement, was told this was old advert, manager left the advert (in middle of spa) in situ for subsequent guests to fall into same trap.
Time was pressing to leave with child’s nap schedule, left and sent email of complaint to manager. Response was we had booked 3 nights, requested 4th and been denied and remained in situ despite this, which was start to finish totally inaccurate, having initially actually only booked one night and given my obvious surprise at being given 30 minutes to pack up!
Absolutely despicable approach to customer service, which is a shame given location and outward appeal.
Also despite spending 4 nights with toddler (and accompanying dirty nappies) no room service offered, bins not emptied (COVID), no new towels, no replacement coffee etc.
Overall sad to say it was a horrible let down and would certainly advise to avoid.
Just a poor hotel restaurant product
Opinión escrita el 19 de Agosto de 2020
We stayed had two rooms at Around 300 euros a night for two nights ,try to go for a swim at 7 am , pool wet areas closed, nobody was able at that time to tell me when the spa will be opened. We left the hotel not able to enjoy the spa facilities.
Food and beverage had lunch with friends found the food tasteless expensive Wine list far too expensive too but a great choices of wines .
Room facilities poor decoration , need a urgent lifting , bathroom with jacuzzi difficult access , using dangerous steps to reach it, all fixtures at the bathroom torn , old and not working.
General the staffing at the front desk are unpleasant , just do the minimum , no smiles etc...
At that pricing level you do except a minimum of hospitality. A descend room . A Spa opened . A pool open at 7 am and of course a descend meal
We left disappointed and will never return despite a beautiful location We felt this lodging product is managed by unprofessional Owners
A jam in the forest
Opinión escrita el 23 de Junio de 2019
We stayed in Les Violettes only one night and were sorry we could not stay longer since it was our last day in Alsace. It is a place that entices you to relax and enjoy the beauty of nature, . The staff is both professional and friendly and the setting of the room with a welcome robes and shoes, is more than nice.We did not have a chance to use its SPA facilities but had two opportunities to enjoy the cuisine for lunch and breakfast and both were remarkable.
Opinión escrita el 31 de Marzo de 2019
We visited the Violettes Hotel and Spa for our 20th wedding anniversary and took one of their all inclusive packages. The food was great, the accomodation lovely and the spa very relaxing. Our package included treatments from the attached beauty salon and I would highly recommend them also.
A lovely visit and we will certainly be back with friends and family.
Beautiful Winter Break
Opinión escrita el 26 de Enero de 2019
Loved this place, so near to wonderful Christmas Markets and a fantastic spa with loads of different experiences (a herbarium??) and an inside/outside pool. The rooms are comfortable with a good view, though I was surprised at the lack of "stealables". For a luxury spa hotel I would expect separate shower gel, shampoo and conditioner. There was nothing but some stuff sealed to the wall in the shower and had to use my own stuff. I expect this in a Travelodge not from a hotel like this. First night we had dinner in the bubble in the garden - it was hilarious and of course freezing, the waiter had to deliver the food in ski gear and we were invaded by a cute cat. I would say the food is overpriced, so walk along to the amazing but strange restaurant at the end of the road at the entrance to the hotel - its amazing. Breakfast is the best at this hotel.