TripAdvisor Rating
Based on 704 reviews
See all**Property Location**.Located in Henderson, Hampton Inn Henderson I-85 is a 1-minute drive from Maria Parham Health and 6 minutes from John H. Kerr Reservoir. This hotel is 3.8 mi (6.1 km) from McGregor Hall and 8.8 mi (14.2 km) from Kerr Lake Country Club. Distances are displayed to...
More about the hotel
Not the greatest service.
The room was okay, not as nice as some I’ve stayed in. The shower was nice and the water pressure was good. The bed was comfortable. The sofa bed worked for the kids. I love their digital check in and out. However, I was unfamiliar with the digital check in and when I arrived at the hotel, it was 4am, I asked the front desk clerk about the digital check in and the reply I received was, “I don’t know you, I don’t know if you have a reservation.” I was very tired, my children were tired, so we found our room and figured it out. It was super easy. For me, this greeting will keep me from returning to this particular hotel. In the morning, we went down to breakfast at 9:30. Again, with my kids, and we were looking around, trying to figure out how to get breakfast, we were told that breakfast was over at 9:00. Again, very little civility. Hospitality is about the little things like making guests feel welcome and making your standards of service stand out. I didn’t feel welcome at this hotel, we will not be returning.
Clean, quiet and professional staff
The Inn was very clean and staff was helpful. Room was quiet, clean and great for sleep. The staff was very good about breakfast service given COVID 19 restrictions. Next time we are in Henderson well will plan on staying at the Hampton Inn.
Supervisor
The Manager Shirley and her team provide over the top customer service and make you feel appreciated and welcomed. The Hampton Inn in Henderson definitely meets whatever needs you may have during your stay. When most quit with the hot breakfast this location serves you one daily and even keeps the baked cookie tradition when other locations use Covid as an excuse to offer less than they could.
I'd stay here again
Clean rooms, extremely helpful and informative staff. Online reservations were correct and check-out was easy. Very OVID-precaution compliant. There is no buffet but there is a breakfast station with attendants -- they prepare your breakfast to order (limited menu/selection but it was good).
One night stopover
We stayed one night and we're very pleased with the property. We didn't arrive until midnight but the man at the front desk was still very courteous and nice. They also had nice to-go bags for breakfast. Good experience.