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TripAdvisor Review
Based on 1750 review
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This fabulous resort provides an unforgettable stay right on the shores of Lake Las Vegas. The nearest town of Henderson is about 3 km away, and it is about 30 km to the airport and the lively centre of Las Vegas with its dazzling lights. The luxury hotel radiates a tranquil, Modern atmosphere and b...
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This fabulous resort provides an unforgettable stay right on the shores of Lake Las Vegas. The nearest town of Henderson is about 3 km away, and it is about 30 km to the airport and the lively centre of Las Vegas with its dazzling lights. The luxury hotel radiates a tranquil, Modern atmosphere and boasts a lavish, adults-only spa, providing an oasis away from the neon lights and noise of the city. Each room is generously sized and comes equipped with an array of modern amenities such as a mini-refrigerator, gourmet coffee, complimentary daily newspaper delivery, and in-room video games. Guests...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Outdoor Pool
Steam room
Hot tub
Elevator
Beauty Salon
Luggage storage
TripAdvisor
Excellent
648
Very Good
541
Good
270
Reasonable
162
Bad
129
Business
246
Couples
603
Solo travel
65
Family
537
Friends getaway
110
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 26 July, 2021
5 star plus service makes it worthwhile to drive 30 minutes from the strip. An incredible menu with an outstanding Japanese chef. Lamb chops to die for. Absolutely first class. The most relaxing hotel in Las Vegas. A favorite of mine. Easy-to-use self parking area and great service by the valet parking staff. Great views of the lake from most rooms . A very nice swimming pool area and a terrific outdoor seating area with fire pits overlooking the lake.
R3640JOalanc
Reviewed 19 July, 2021
Where do I begin? We arrived at 4:05 pm to check-in and waited in line for 45 minutes to be told that they had no rooms available. We were told we'd receive a call or text when it was ready and that we'd have to get back in line to get a key. How ridiculous is that when we've already stood in line? MInd you the line doubled by 5:30pm. By 7:30 we had not received a call or text and got back in line. We finally got a key at 9:03 pm with tired children! in tow! Not only are they understaffed, but they do not have enough washcloths available! My room came with 1 washcloth and they said they couldn't give me another during my stay. How are you hosting a basketball tournament with not enough supplies for people to clean themselves? At the very least they should have notified guests ahead of time to prepare themselves prior to traveling. This hotel should not be open at full capacity nor should it be hosting events at this time. I will never stay here again.
lntaylor728
Reviewed 18 July, 2021
2 hours to check in because they booked a basketball tournament and only had 3 stations opened to check people in. Waited another 30 minutes because my room wasn’t ready. Poor staff doesn’t get any support from management. Beautiful property but management doesn’t care about front line staff or customers.
Sodonnell13
Reviewed 18 July, 2021
While I understand that COVID has put pressures on hotels, this hotel should not be trying to operate with such a limited staff. It feels even less safe because restaurants are extremely crowded, the line to check in today was over an hour, and there is no valet service when checking in. So you have to walk 10 min from parking lot to your car in 100 degree weather. Rarely have I seen such poor customer service in a hotel of this size. The staff tries to be nice, but they are clearly not well trained for their jobs. You are better off going to a motel.
travls4biz
Reviewed 13 July, 2021
I will start by saying that I am a Marriott Titanium Elite customer and try to stay at Marriott properties whenever I can. If the checkin service I received here is any indication of how they treat their best customers, I can only imagine how they treat everyone else. Our room was not ready at the check-in time and despite being promised to get a call when it was ready, we never received a call. We requested that a squeaky bathroom door be fixed twice and it never happened. There was no market for food or drinks after hours. This is your typical convention/tourist hotel that is not focused on repeat business. Do yourself a favor and stay on the strip for leisure trips or at a real business hotel for business trips.
gregoryn704