Based on 624 review
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Enjoy our Newly Renovated Hotel. Our hotel boasts comfort and convenience for all our Guests visiting Rochester, NY. At the Holiday Inn Hotel & Suites Rochester - Marketplace, our Perfect Location is near the Rochester Airport with easy access to all highways. At our Rochester, NY Hotel, Guests can enjoy our Complimentary Evening Social. Monday-Wednesday for drinks and snacks. Our Newly Renovated Restaurant has plenty of space to enjoy dining with Made to Order Hot Breakfast. Families looking for lodging in Rochester, New York will love staying at our hotel, located just off Interstate 390 in ...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Pool and wellness facilitiesIndoor pool
Hmm? Great for Business people but not family and kids
Reviewed 2 july, 2021
This is a very clean and comfortable hotel. Several things you should know. The pool is very cold even at the end of June. The front desk staff was very hard to get a hold of on the phone and in person at times. The patio is beautiful. But if you go out there you must walk all the way around the building on the outside to re enter? Very in necessary! The breakfast was very expensive. Didn't see anyone going in to eat. Such a waste!
Do not stay here.
Reviewed 14 june, 2021
From the curb this looks like a new or refreshed hotel. The reality is the facade is just that: a facade. Outside of the exterior and the lobby, the rest is a tired, old hotel. You can't easily use luggage carts because of the small elevators, doors to hallways and narrow entranceways. Ceilings are 1970s or 1980s style drop-down ceilings. Hallways are dark. Rooms received a superficial refresh but the TV is from 2011 -- as in 10 years ago -- and the bathroom is NOT refreshed. Mold and mildew in shower. No central lighting. Instead, my room had FIVE different light switches. Basically, this is an OLD 1970s or 1980s Holiday Inn with a facade update. The pool is closed, except to rooms with 2 or more guests. If you're solo you can't use the pool. There's no bar and no restaurant, despite advertising. Similarly, they sell breakfast packages but there's no breakfast because the restaurant is closed. I went to the front desk and asked for a wine glass from the bar and was told they wouldn't get one. Zero IHG elite status recognition. No local newspaper nor any local information, including restaurants. You are better off staying at the Best Western a block way. This is a dumpy old Holiday Inn providing less services and amenities than a Holiday Inn Express.
A great place to stay
Reviewed 2 may, 2021
I travel 50% of the year for work and have stayed in several Rochester area hotels. Hands down this is the best place I’ve stayed in the area. Rooms are super quiet and clean, internet is fast, staff is helpful and friendly. The pool is amazing! Fam came up to visit during spring break and had a blast. You won’t be disappointed.
Bad Customer service
Reviewed 1 february, 2021
We have stayed here many times for our daughters trips to Strong Memorial Hospital. We called to set up two rooms together, connected, but instead of trying to assist us the person working came up with excuses. One was that the tv in one of the rooms didn't work and he couldn't change it out or possibly get ahold of someone that could. On top of the fact they always promise to put our points on and never do.
Stylish updated room
Reviewed 23 january, 2021
The location is at the intersection of two busy roads but room was quiet. The hotel is not impressive from the outside. The best feature is the newly refreshed rooms that are stylish. The room was clean and well cared for. It had the most comfortable chair and ottoman ever. They offered complimentary breakfast bags in the lobby. A nice two night stay.