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TripAdvisor Review
Based on 199 review
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This charming hotel is situated in Henrietta. The premises count with 304 welcoming accommodation units. There is Wi-Fi throughout the hotel. The reception does not work around the clock. Cots are not available at this accommodation. All bathrooms at Rit Inn Conference Center are handicapped friendl...
More details
This charming hotel is situated in Henrietta. The premises count with 304 welcoming accommodation units. There is Wi-Fi throughout the hotel. The reception does not work around the clock. Cots are not available at this accommodation. All bathrooms at Rit Inn Conference Center are handicapped friendly. Small pets can stay at the establishment. Parking facilities are available for guests' convenience. A fee may be chargeable for some services.
Check-out ends at: 11:00
TripAdvisor
Excellent
36
Very Good
46
Good
52
Reasonable
36
Bad
29
Business
51
Couples
27
Solo travel
13
Family
72
Friends getaway
12
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 30 May, 2021
Short version: Avoid avoid avoid. Incomprehensibly rude service at the Front Desk- nearly an hour of unnecessary wrangling to get settled into a room we'd already reserved and paid for online. After a long day of travel you want to rest and put your feet up- do it at some other hotel than this one. Details: Traveling as a family, we'd booked and paid in advance online for three adults, expecting two double beds. We were given a single bed and the on-duty manager (Mr. Erb) wouldn't switch us to a suitable room, even though many rooms were open- even when we offered to pay for an upgrade out of pocket. Manager said "It's 2021, you know?! Three people might all sleep in a bed" when asked how they could have allocated a single bed for three adults. This was a jaw-dropping inappropriate comment to make to me and my senior citizen parents in the lobby. On top of that, incompetence in the details: e.g. all decaf coffee in the room, no extra blankets, staffer wearing mask below his nose, and the family checking in next to us weren't set up with the crib they requested for their child on arrival. After we went back to the booking site for support, hotel management eventually admitted their mistake and let us change (an hour later!) to the room with two double beds that had been open all along. How embarrassing for RIT to have its name associated with this place.
thewayfarersdole
Reviewed 13 January, 2021
I have stayed here more than once and the last time I stayed, I was falsely accused and charged $430 DOLLARS EXTRA for smoking in the room which I would absolutely never do. I was unable to get in touch with a manager and an email was never returned. I understand hospitality is suffering but to WRONGFULLY CHARGE someone a large amount of money to who is working very hard in times like this is horrifying. I would definitely reconsider if you cannot afford a surprising charge like this. Shameful.
juliekG3370IU
Reviewed 20 August, 2020
We stayed here when we dropped my son off at RIT. The check in was quick and easy, all covid precautions taken. The room was great and comfortable. When we need towel , we just got ne ones left outside the door. There was a problem with WIFI, corrected asap. For the price it was well worth it, and close to the campus. Too bad the pool was closed , but we will stay again .
Kevin M
Reviewed 3 February, 2020
First I would like to say this a great place but most of all I would like to tell you about these amazing people the first one is melenie Gabriel cintron she is the manager she is very nice and respectful and she goes above and beyond I absolutely love love her I have been to several hotels and she is the best manger I have dealt with I will always come back here because of her if more people were like her it would be amazing I can't say enough great things about her if I could rate her a 100 percent I would if I could give her a promotion she would get it if you go here ask for her she will go above and beyond for u and she is a sweet heart to the next person who is great is Shari Lovejoy bands she has helped us so much to we ask for something she tries to make it happen if she could be the manager under melenie that would be amazing you would have a great team u already do between these two amazing ladies it would just make it more amazing ty you ladies for going above and beyond for us
jen h
Reviewed 12 December, 2019
Staying while family at strong hospital (5.8mi). Polite staff, super clean room. Room service was good. Problem w noise from sports teams staying there. Shuttle, but had issue with that too. Got room changed for the noise...advised management of shuttle issues....they were surprised and apologized
L2534ETtomo