Based on 367 review
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This lovely hotel is located in Southwest. null may take advantage of the Wi- Fi connection throughout. This null offers 24-hour reception for guests' convenience. All -1 at this disability-friendly null are wheelchair- accessible. null may take advantage of the car park. null are welcomed at the environmentally-friendly residence. Holiday Inn Express and Suites Hinton is provided with all the necessary services and amenities for a successful business event. A fee may be chargeable for some services.
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool.
Reception servicesLuggage storage
Excellent facility with outstanding staff
Reviewed 28 november, 2021
Stayed for two nights in November. Check in was seamless! Staff was excellent from the moment I entered to departure. My room was great! Very clean. The restaurant as well as lounge were outstanding! Food was excellent. Would highly recommend the Holiday Inn
Mixed feelings of our stay
Reviewed 24 october, 2021
We were originally booked into a family suite which is located on the lower level, which is fine. When we checked in we discovered there was no heat in the room. Returned to the front desk to inquire and they said the boilers weren't working at the moment and they had no idea when there would be heat. I inquired as to why we weren't told that at check in but couldn't get a straight answer. Rather, the front desk agent tried to skirt the question and started to give me other options so I let it go. They did move myself and the family to two standard, adjoining rooms at the same rate as the family suite; which was fine. The second day, to the great disappointment of my kids, the waterslide was out of order. Again, inquired at the front desk and again couldn't get a straight answer. Just told that it was out of order indefinitely. At check out I mentioned the waterslide issue so the agent took 10% off which was appreciated. Asked him if it was still out of order and he said "yes" asked how long and he said "probably for awhile". Ok, fine...however...ten minutes later I was dropping off the keys at the desk; a guest was there and she was asking for the waterslide to be turned on to which the agent replied "no problem, I'll turn it on for you." Hmmm, interesting, so I called the agent out on that; why he told me it was still out of order when really in wasn't. Again, didn't get a straight answer, just alot of hymning and hawing. Knowing I wasn't going to get any kind of straight answer I just let it go. In the end, the two adjoining standard rooms were acceptable but the way the staff seemed to being operating things so unhandily wasn't. We left the hotel feeling like the staff tried to pull the wool over our eyes. Would we stay again? Probably not which is too bad because the rooms are, what I would say, pretty good. However, with staff running things in such a clandestine manner, one leaves the hotel feeling slighted at best.
Was OK but cleaning could have been better
Reviewed 21 september, 2021
Staying here was a nice place to start a vacation in the mountains, and I enjoyed exploring the Hinton area. This HIE was in line with most of the other hotels in its class, but compared to other stays we have had in hotels this summer, I was hoping for better cleaning. Given the recent Covid situation I was disappointed to notice some small cleaning fails: a hair in our sink, smudgy fingerprints on the bathroom door handle and some mystery crusty thing on the TV remote we didn't want to think too hard about. We also encountered cleaning staff in the hallways every day with their masks off around their chins, at a time when a provincial mask mandate was in place. These smaller issues made me a little less comfortable, and I wondered if any other corners were cut with cleaning of the rooms. The breakfast was provided, but pretty awful. The eggs and sausage were cold both mornings, and so rubbery and dry that they were inedible on the second morning. One day there was no milk for the cereal and they only offered one type of bread for toast, and there was a sign for pancakes but they were unavailable. I'm generally not too picky when breakfast is complimentary but this one was bad enough it's worth a mention. Did we have a terrible stay? Definitely not. Beds were comfortable, the rooms were quiet and it was easy to get a booking at a reasonable rate. That being said however, I might consider a different hotel if I return to Hinton.
Clean modern rooms at reasonable prices, but service is hit or miss, and covid protocols need some work
Reviewed 3 september, 2021
This place is great value considering the proximity to Jasper. Rooms are clean and modern. Service is a bit hit or miss. One of the receptionists was outstanding. It was our first trip with our little one, and she made sure we had absolutely everything we needed. The other receptionist - not so much. She was very forgetful. One time we had asked for an extra blanket, which never came despite us reminding her twice. Another time I had an issue with the dryer in the laundry room. She told me she’d send a technician. I ended up waiting for almost half an hour in the laundry room (travelling with a baby comes with lots of laundry), only to learn that she had forgotten to even tell the technician that there was a problem. The hotel could also do more in terms of Covid safety. The breakfast area was always extremely crowded with most guests not wearing masks. Granted it was high season, but the wait was sometimes 45 minutes or more, so we’d have to spend a considerable amount of time in what felt like an unsafe environment if we wanted breakfast.
Affordable base for visit to Jasper
Reviewed 11 august, 2021
Great base to visit Jasper as it's a 75km drive into the village. However, the park entry is nearby and you have a beautiful drive ahead so you don't notice the distance. Pool was excellent for the kids, and the rooms were spacious The breakfast was a bit unorganized though with very large lineups in the morning. Would book again