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Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Daily Resort Charge will be added to the room rate and includes: Guest internet access; cultural activities; exercise classes; outdoor movie...More details
Check-out ends at: 11:00
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Reviewed 1 december, 2021
Bad customer service, dirty and unmaintained rooms, not enough towels for 6 people or other supplies. Took them almost 24 hours to get elevator fixed in a 20+ floor hotel. Took us almost 30 minutes waiting for elevator, only 1 was working. I would not recommend it.
Rainbow Tower Difficulties
Reviewed 1 december, 2021
The room(s) were great. We had problems with morning coffee. There were 2 Starbucks and a 3rd coffee shop on the 22 acre campus. They open at 6 am and had over hour long waits with typically 60-75 people in line. We opted to drive out to an alternate coffee shop but found the parking tax $3 each time you leave and enter. Keep in mind this is on top of the $50 parking fee per night. 2nd, the room provides beach towel checkout.....through the week there were never any fresh towels even though we checked back often waiting in a 20-30 min line each time. One particular beach staff was very rude repeatedly. 3rd, there are 6 elevators handling the load. We typically waited 20 mins to catch a ride down from the 14th floor. Staff had us use the freight elevator numerous times as there were 20-30 people waiting. Most likely will not stay there again.
Reviewed 30 november, 2021
I probably would have given this resort a lower score, but added one star for the fact that COVID may have been the issue with a lot of my concerns. First, let's talk about check in. It takes SO long to check in (even as a Hilton Diamond member). Every day we were there (for a week) the lines were probably over an hour for check in. Again, this could be regarding COVID, but I've seen reviews that mentioned this from pre-covid The rooms are very old and dated. We were "upgraded" as per our diamond status, but it makes me worry what a regular room looked like. If you like the mid-seventies and brown, this decor is for you. Additionally, many of the restaurants in the hotel are shut down (COVID) so the places that were open had hour + waits. All the close by places had similar issues, try to go further down the beach for shorter wait times. Now, the pool/beach. The beach and the lagoon are beautiful. No issues with either one and plenty of activities to do. Some folks complained of the cost of beach chairs- it is expected in hawaii to have to pay for these things. Again, most hotels would comp a loyalty members the chairs, but not here. There are three pools that the "average" hotel guest can use. One gets no real sun except for about 1 hour during lunch time. The other two were mobbed. And I when I mean mobbed, we could not get a seat (even if we went at 8am or 5pm) because there so many people. This seems to be the only place COVID restrictions weren't lifted because it was SO CROWDED. Also, FYI - they say no floats in some of these pools, but they were there and that made a crowded situation even worse. I would recommend staying somewhere else, I know the rooms were cheap for a few weeks - but if you are coming with family it's worth paying a bit more and going somewhere else.
Reduction in Services But Price keeps on going up!
Reviewed 29 november, 2021
They have reduced a multitud of Services, Yes, Do to the pandemic but The reduction in services Make no sense. They don’t clean your room unless you request but there is a health concern. The restaurant is closed but they are to give you a credit for your food. I counted 30 Costumers per Desk to Check In, Yes, Because of COVID. Long Lines at the Elevators but I counted 12 Persons in the cab, where are the COVID Restrictions?
Thanksgiving Week, 2021 - CROWDED - Read for front desk and room location tips!
Reviewed 28 november, 2021
Our family of 3 just got back from a 1-week stay at the Hilton Hawaiian Village. It's been mentioned a hundred times, but this resort is enormous. It's quite easy to get lost, and of course once you've got the lay of the land down, it's time to go home. :) This is our 3rd Hawaiian vacation in 1 year, so we have 3 hotels in recent memory to compare and contrast. Of the Ritz Carlton on Maui, Trump International in Waikiki, and now the Hilton Hawaiian Village Waikiki, the HHV was obviously the most cost-effective - and in many ways, it shows. (You get what you pay for??) You'll miss subtle yet important touches that are present at the Ritz and Trump - like hotel staff greeting you by name every day, personalized service such as remembering drink orders, acknowledging birthdays/anniversaries, and daily room housekeeping service. We get that some of these things just aren't possible at a resort this size, but we did notice. This particular stay could have been BAD, but thanks to one front desk employee, we ended up enjoying our stay. When we checked in, it was late - after 10 p.m. local time. The front desk person - AMBER - who checked us in wasn't the friendliest, and I immediately picked up on her demeanor. I reiterated that we were celebrating our daughter's 6th birthday, as I had mentioned in our reservation notes. She acknowledged it was there, but failed to wish my daughter - who was standing right next to me - a happy birthday. (Such a simple thing??) My daughter innocently said to her, "Since it's my birthday, will you put us in a nice room?" with a hopeful smile. The front desk person looked at her coldly and said, "I hope YOU'LL find the room nice." The whole exchange was just so weird and felt hostile(??), and when we arrived at our room, it felt almost intentional! She placed us in Diamond Head Tower, and this place is in MAJOR need of an upgrade. The room was tiny, dark, and damp. Our "ocean view" was really of the courtyard below with the ocean just behind it. The bathroom was the size of a shoebox, and the whole scene was like no modern hand had touched it since 1970. It was truly awful. Wanting to be positive, we said to each other that we wouldn't be spending a lot of time in our room anyway... and slept. The next morning, my husband went to take a shower, only to have the water come out in a trickle, with no hot water at all. We left it running for 3 minutes, and still not a drop of hot water. I immediately called the front desk and JACKIE came to the rescue! She explained that they were almost at full capacity, but that she would do everything in her power to move us and asked me to stay by the phone. A short while later we got a call back from her letting us know that she'd be moving us to Rainbow Tower, and OMGGG it was like night and day. Travelers, if you can - STAY IN RAINBOW TOWER. Our new room was bright, spacious, and twice the size of the first room. It was modern, clean, we had a beautiful view of the lagoon, and TWO lanais. Jackie or her bosses - if you ever read this - thank you, truly, for coming through for us. She showed stellar customer service - and quickly - exhibiting 5-star hospitality. With the room drama behind us, we were able to focus on the resort and all its offerings. Pools: There are several, with the highlight being the pools with the water slides. This is obviously a huge hotspot for kids, and probably the reason we will return, as our 6-year old just couldn't get enough of those slides. Chairs fill up quickly, and the week we were there - Thanksgiving week - it was absolute pandemonium, so the crowds were out of control. People were leaving beach totes, towels, and sandals on the ground and on walls, and it was common for the towel stations to run out of towels in the mornings. Restaurants: As expected - pricey, and not the best, but not the worst. Rocky Teppan was great - we had a wonderful dinner there. Every other place we dined at was just ok with long waits. We did Door Dash for ramen several times, which worked out well. The drivers are all familiar with the property and will meet you by the taxi lane. Lagoon: You get a taste of the beach in a controlled environment. Kayaks, paddleboards, and catamarans are available for rent at a premium $$$. Housekeeping: You need to reserve this 24 hours in advance by calling. They will not come unless you request it. We weren't told this at check-in, so definitely worth noting. Overall, this is a great place for families to stay and I'd say it's definitely on par with other better Hilton properties. If you're looking for a peaceful, relaxing, quiet stay, though, I wouldn't recommend, as it's a magnet for lots of screaming kids - and they sure do love the place. :) Oh, and luxury lovers - there's a Louis Vuitton on the premises - and the service there is way better than the one on Kalakaua Ave.