Holiday Inn Ashford - North A20

In the crisis of all the lorries being stuck over the Christmas period of 2020, a German driver reached out to me stating that all he was in desperate need of a shower. He had been stuck for 4 days. I saw that his location was right next to the holiday inn. I reached out to the holiday inn and explained that there was a driver and some colleagues that was stuck on the motorway, in need of a shower. The holiday inn did not hesitate to help these drivers freshen up. They also supplied Hot food, crisps, biscuits, fruit, and unlimited tea and coffee for them too. They even sent staff down to the motorway to inform the drivers of what services they are offering. The Manager Howard is so kind, and generous. He and his staff helped these drivers massively and brightened up their Christmas. Thank you so much to Howard and his team for making these drivers Christmas brighter! Without the holiday inn, the drivers wouldn’t have been able to have a shower, go to the toilet, or eat or drink! Thank you so much. The driver said that Ashford will always have a place in his heart.

I stayed here with my mother over the Christmas period just gone as part of a package tour through Grand UK holidays. The staff were very attentive, friendly and helpful and the rooms were nicely decorated and clean. The food was good and plentiful and operated on a buffet system (apart from main meals like Christmas Day lunch). There were one or two areas that needed a little bit of attention, but it's a busy hotel and wear and tear happens! On the whole, a very good place to stay for a few days.

Stayed here again for an overnight before heading back to the Continent. Bit of a wait at reception because the only person on duty there was busy elsewhere, but not much of a problem for us. The room was clean and spacious, but we were near the end of the wing closest to the motorway, so for the first time in all our stays here we had a bad night because of the traffic noise. We were hoping to nip over to the pub across the parking for some dinner, but they were closed so we ended up using the hotel restaurant - the menu was a bit limited as they had run out of several things, but we both had a very good steak. Service at dinner was commendable - very friendly and nothing was too much trouble. Breakfast was standard fare and did the job.Checkout was quick, efficient and friendly.

Stayed here for one night prior to travelling to Switzerland by coach. I was greeted by friendly and helpful reception staff, and allocated a large airy room with a big comfortable bed. The room was equipped with tea & coffee making facilities, but no room safe or fridge. Internet in the room was good and the TV was connected to Sky. Bar food was a good value choice. If not included in your booking, breakfast can be selected on booking-in at a worthwhile saving.

Very friendly reception staff on arrival.After a 5 hour non stop journey this was a nice greeting.all staff very happy.room very clean,a good size and lovely and warm for December.we booked dinner in the restaurant and the food was good quality and well presented.Georgio was wonderful in the restaurant,great work ethic,very friendly and quick.we hope he goes into management one day ,a great asset for someone so young to a good team.Everyone seemed very happy.well done.