Could be really nice…needs some TLC
Reviewed 9 August, 2021
Upon arrival, the outside was in shambles. Weeds growing over the curbs, trash can overflowing, water fountain barely had enough water to make all the features work. Overlook all that and the outside is very nice and clean looking as the hotel is fairly new. Once inside all was well in the lobby/breakfast area; clean, neat and orderly. Checkin was smooth and quick and we proceeded to our room. Elevator and halls were great. Upon entering our room we were greeted with an alarming stench that we couldn’t peg down what it smelled like. Fortunately you get accustomed to it within a few minutes and you don’t notice it. We would get aggravated with the smell every time we’d get back to the room but I didn’t feel like complaining and moving rooms. Once when attempting to go up on the side elevator, the door got stuck and would not open, turned a blind eye to it and just used the main elevator from then on. Swimming pool area is all good. Plenty of area to move around and plenty of tables and chairs. Water burned the eyes a bit, but hey it’s a public pool. Note, there is an adult entertainment venue and tavern across the street. There were no incidents or issues because of this, but some may want to be aware.
Reviewed 9 August, 2021
Manager changed reservation upon check in & charged me for 4 extra adults ($28/day) despite advertising that kids 12 & under stayed free. Service desk called manager several times and despite him being on property he refused to explain why reservation was changed. Chef & housekeeping were great. If it wasn’t for management & extra charges, my family and I would have stayed here again.
Close to shopping And restaurants
Reviewed 6 August, 2021
Great size rooms and great location with shopping and restaurants near by. Very young staff but they handled themselves well. My only beef is the hot breakfast is only waffles and you have to eat it in the lobby. Can’t go to your room. And only keurig coffee at this hotel which is brutal.
An unexpected treasure
Reviewed 3 August, 2021
My a/c broke and I needed somewhere cool to stay and came across this beautiful Best Western Premier hotel. The decor is very modern and the hotel is clean and the rooms are a very nice size I was so impressed I booked an extra night. It's close to restaurants and shopping. All at a decent price.
Location, Location, Location! The Friggen Mall is 1-2 Blocks Away!
Reviewed 27 July, 2021
Hotel staff was friendly, helpful and understanding. Nice lobby, outside pool area Larger Pool so kids liked that. Parking lot was patroled by local police regularly so that was anxiety busterPleanty of Lighting and smaller lot size so felt safer when having to run out to your vehicle! They also had a pretty cool vending area, like a small store with microwavable foods, Ramen Noodles, Ice Cream Bars, Soda, and of course Candy. That was another big winner with the kiddos. We were in the queen suite, ample room for a family of 5, teenagers, enough said! Book ahead of time I did notice for those to were walking in there weren't too many options left, they get filled up quick, thank goodness I reserved ahead of time.
Okay so the Galleria Mall of Willowbrook is literally 1-2 city Blocks away! Sooooo needless to say High fives from the crew but what was also nice is that there were other options besides the mall, thrift stores, nice throfts too. Forgot to pack swimsuit, I know, I know. Resturants close by, grocery stores. easy access on and off Interstate. Overall Winner for this Frugal Mammy, Vactions are not Cheap!!! Affordable, comfortable lodging is half the battle. $50 deposit upon arrival, but returned immediatly after checkout. Very fast transaction, other locations took a few days, some I'm still waiting for the funds to return. Didn't plan for deposits at hotels but duely noted for next time. My family will definitely be staying again when down that way again! Thanks Guys!