Candlewood Suites Houston Park 10

I would like to do a complaint on this hotel and racheal. I don’t like the way they handle or talk to us customers like we just wanna be in this hotel for nothing. We get no respect, we not even able to have our belongings laying around cus they might go through. Several rooms has meldew I spoke to others too. I confronted the front desk several times but nothing has been done. If I get sick bad I will be suing. Then they charging my card when I remember not putting it on file and without my authorization, nor did I get notice of the charge that happened. Another thing is they be over charging people with they rates and each time it’s going up for nothing several people went to a different hotel because they couldn’t tell them why and the way they treat customers. Room service has not been to my room to clean since ive been which been a month or more going on. I would recommend the to anybody fr

On September 20, 2019, the sky opened up and flooded most of the streets in metro Houston. Knowing I could not make it home, I obtained a room at the Candlewood Suites which is next door to my office in Katy, a suburb of Houston. The suite was nothing speshal as suites go. the problems started with the PTAC unit (air conditioner unit). When the PTAC unit turned on, it was so load, I could not heat the TV. The refrigerator in the room was not much better. Needless to say, I did not get much sleep that night. In the morning, I wasted a lot of water trying to obtain hot water for a shower. No hot water. The only good thing about my stay at the Candlewood Suites was the price; $84 plus tax.

We visited for a quick overnight while attending a DCI event. This hotel was clean and quiet. Quan at the front desk was helpful, friendly and professional. We would recommend to family or friends. If I had to specify one drawback, I’d say that I miss an ice machine on site. It’s great to have a fridge and ice maker in the freezer, but I wanted instant ice. Still, great place.

Stayed just one night for my son's event, liked that we could cook healthy, pots and pan and all necessary stuff were available. Front desk was spectacular and second to none. Price was right, we were able to check out by calling from our cell phone. We would consider staying again.

Had a great experience with this hotel from beginning to end. The staff was welcoming as soon I checked in. I was only there for a few days on business but will be letting my company know that Candlewood Suites Katy is the hotel I would like to come back to.