Comfort Suites Westchase

I paid $110 for nothing but trouble. I deserve to sleep at night without hearing kids chasing and racing in the hallway. Slamming doors and you can hear the floor shaking because of their running and when I noticed the Front desk, things remained the same. I couldn’t sleep at night and felt like crap for wasting my money on a trouble hotel. Another thing, they say it is smoke free hotel when I walked to my room I can smell strong smoke smell which normally walls keep that and as soon as I laid down the pillows and mattress smell like nasty smoking smell.. I have asked to change pillows and they brought me other pillows and they smell the same which means where they normally keep pillows someone smokes all time in that room. Someone needs to call me about this because it’s not acceptable to waste and rip people off like that!

I have stayed here several times. My current trip is due to my mother's passing away. Due to weather my flight here was diverted to Dallas and I was very late in my arrival. Charles made sure my room was held for me. One morning my car was blocked in by a truck. The sweet lady at the front desk made every effort to locate the driver. When she was unsuccessful she came outside with me and helped guide me out of my parking space. Every staff member has been very friendly and helpful. The rooms are large with all the necessary amenities.

This was not my first choice of accommodation on this trip and while the establishment is good value for money, it starting to show its age and needs a real refresh. The room I was given has some lights out in it as well as a non working spa tub. The staff were welcoming and tried there best but overall I came away slightly let down, even though the price was really good.

We stayed in room 203. There was a big hole in the carpet in front of the door in the hallway. Towel rack in the bathroom behind the toilet was coming off the wall. There was no metal stopper for the tub. They tried to fix it and told us they were sorry but they could not fix it. The tub was very slippery even though it had something on the bottom to prevent slips. The mattress on the sofa bed was old and worn out and the arms to the computer chair had pieces missing. The free breakfast was okay. The staff were very friendly.

I don't think I've ever stayed at a Comfort Suites before, but after my experience here, I will again. Hotel was nice, employees were friendly and helpful, it was clean and inexpensive and breakfast was good. But the bed was probably the most comfortable bed I've ever slept on. It was difficult to get up in the morning because it was like sleeping in a warm cloud. I wish my bed at home felt like this.