Do not deserve to be Criwne Plaza
Reviewed 1 November, 2020
I understand the restrictions for covid, but why paying prices for a Crowne Plaza if they do not service the rooms, there is no food or bevarage service in premises, if I can go to an extended stay across the street and have the same thing for halfe of price? Not even a bottle of water in the room or nowhere in the hotel to get it. There is a store but it is closed. Their solution? Go to the gas station to buy it.
I was using a free room certificate for one of the four nights I stayed, had to do a date modification but Brenda told me was perfectly ok. Well I was charged for the four nights. The manager, Johanze, was rude abd un-supportive. Never again in this hotel.
Reviewed 15 March, 2020
This is my second stay this year and I chose this hotel because it was close to hospital (otherwise I would not have gone back). The hotel is under construction but that is no excuse for how dirty it was both times. It is a fine old hotel and deserves better care than it gets.
Wow, this is terrible.
Reviewed 15 February, 2020
Holy Cow, this is absolutely the worst hotel that I could have imagined staying in for this trip to Houston. When choosing a hotel, I am quite selective and my experience has told me that Crown Plaza hotels are generally nice. I was wrong, horribly & terribly wrong.
The first night, I was tired, so I was able to ignore the fact that the staff was rude, the room was less than satisfactory and the advertised amenities were absent, however, upon returning to this dump for the second night, I was less than pleased to discover that my already substandard room had been cleaned by someone that forgot to replace the towels after taking the dirty ones and left no ice bucket. (The ice situation is already a disaster since the one on this floor is broken as is the one on the floor above me.)
I decided that it was time to get help from the front desk so I headed downstairs in one of the death trap elevators. (Pictures to follow.) Once I was able to gain the desk agents attention, (she was watching something incredibly interesting on her phone in the back room) she told me that I would have to wait until morning when a Manager arrived to get assistance with my concerns. I suppose I will use the blow dryer to dry off in the morning after my shower so I can talk to the manager.... that is convenient, isn't it?
So, if you have a preference for a quality hotel, I would advise that you not book here. You might be more comfortable sleeping in your car. Based on my experience showering in your car would be just as easy as it is here at the Crown Plaza. (If you are in your car it would certainly be easier to get ice!)
Lackluster and inconsiderate staff, shoddy facilities, death trap elevators and advertised amenities that don't exist are solid proof that IHG Hotels do not enforce any sort of quality standards and do not monitor the quality of the properties that display the Crown Plaza name. That being considered, once I have successfully dried off with the blow dryer in the morning, I am going to see if I can hang a Crown Plaza sign on my shed and book reservations through IHG for a profit. I actually feel like my shed is just as nice, if not nicer than this Crown Plaza location.
IT WAS A REALLY GREAT SERVICE BY Mr. NABEEL SIDDIQUE AT CHECK IN
Reviewed 14 February, 2020
I really liked how smooth it was while check-in and it was only possible through amazing front office staff and I would really appreciate to Mr nabeel siddique for his great service and that friendly smile :) keep shining
Reviewed 30 January, 2020
Bad experience during my travel to Houston. Since the first day too many issues with the room. Many of the nights there was no hot water even worst there was no cold water in the morning. Definitely I will avoid choosing the hotel next time!!!