Hilton Houston Plaza/Medical Center

Stayed at this property for my wife’s annual cancer check up from MD Anderson. After checking out and arriving home to Austin realized we had left our cell phone battery charger plugged into outlet. I immediately called front desk and they called me back telling me they had my battery. I asked her to send it to me and I would happy to pay postage. She said she would call me back. After no call for over a week I called back front desk who said they would look into the situation. Next day head of housekeeping calls saying they will check on where the battery is and call me back. That was a week ago and no call! These people cannot be trusted and certainly do not adhere to Hilton values. As a Lifetime Diamond member I would expect better. Very disappointed in this property.

Very inexpensive for the quality of hotel. The rooms were spotless and they took COVID seriously. I will say that I ordered wings from Herb an Kitchen (their restaurant) and they were awful. But I would definitely stay there again. It cost $15 a day to park. If you are going to Rice or any of the nearby hospitals walking is safe and not a problem. My son is a freshman at Rice so I'll be staying here several times a year.

We’ve stayed at this hotel probably 40 times in the last two years. This visit the entire front staff seems to have been replaced. Why? I loved the old staff. They were friendly and competent. The first room we were given had a tv that was broken and would not work. I called the front desk and told her the problem and she put me on hold. Finally came back and put me on hold again while she tried to find me another room. Then told us to come down and get the keys. So we gathered our luggage and went down and she gave us the keys to the room next door. Couldn’t she have just sent someone up to the 18th floor with the keys? We are seniors and my husband is a cancer patient! In the new room the shower door wouldn’t close letting water get all over the floor. The toilet continued to run after you flushed it. So you had to take to the lid off and jiggle the float to get it to stop. The door on the fridge dragged so badly on the carpet that it was difficult to open. When we left the parking garage for dinner our parking pass wouldn’t work. I called the front desk and was told someone would be right out. Ten minutes later I called the front desk again and got a different person and finally they sent someone. On the plus side, this hotel has recently been remodeled and the lobby area is quite pretty.

While in Houston at MD Anderson for testing, we had an unexpected emergency that required us to stay longer than planned. I would like to thank the Customer Service Mgr ( Luke was his name, if I recall) and the Asst. Mgr, Ava for going over and above to ensure our stay was comfortable and all of our needs were met. The room was very nice, the hotel was clean and updated and the staff was helpful and friendly. I highly recommend this hotel to anyone staying in the Houston area. Kudos to the entire team!! Todd

The staff is always attentive and helpful. Rooms are always clean and comfortable. Since I am a Hilton Honors member and need flexibility for my MDA appointments, they have always been very accommodating with check out times and stay extensions.