Marriott Marquis Houston

Starting at

$ 282

TripAdvisor Review

Based on 1126 review

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As the newest addition to the scenic Houston skyline,the hotel captures the bold spirit of Texas while embracing the best of Southern hospitality. Enjoy quick access to George R. Brown Convention Center via our sky bridge; then make memories at nearby attractions including Minute Maid Park, Toyota C...

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Property Info

As the newest addition to the scenic Houston skyline,the hotel captures the bold spirit of Texas while embracing the best of Southern hospitality. Enjoy quick access to George R. Brown Convention Center via our sky bridge; then make memories at nearby attractions including Minute Maid Park, Toyota Center and BBVA Compass Stadium. Float around our Texas-shaped lazy river, enjoy a cocktail at High Dive bar, or make a splash in the heated infinity pool - all on our rooftop overlooking Discovery Green Park. The hotel also features Pure our full-service spa, a 24-hour fitness center, two-story Bigg...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    672

  • Very Good

    211

  • Good

    93

  • Reasonable

    75

  • Bad

    76

Travelers profile
  • Business

    483

  • Couples

    172

  • Solo travel

    26

  • Family

    237

  • Friends getaway

    105

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great staff (mostly), lousy hotel

Reviewed 7 december, 2021

Front Desk, coffee shop, and conference center staff were friendly and helpful. - Facilities are aging, sure - but *every toilet (hotel room and conference center) required holed down the lever/button the *entire time in order to flush. I stood over my guest rom toilet holding the lever down, saw that everything went away - then came back to find toilet paper floating in it. EVERY time. - ZERO pandemic response. meeting rooms with hundreds of people and no masks or hand sanitizer - went to the hotel shop at 4:30 p.m. (closes at 5). Was denied entrance because of limits to the number of people at one time. OK - So I waited. At 4:40, someone left the store. instead of allowing me to enter, the staff member told me "no" - the other person was 'taking too long" and he 'had paperwork to do in order to close at 5" - At checkin on Tuesday I was explicitly asked if I wanted housekeeping service. I said yes. I finally saw a member of the housekeeping staff on Friday - in the corridor. They never entered my room. Trash was not emptied the entire four-day stay - I travelled on business. The room was reserved and supposed to be paid on a company card. They took my personal card at checkin "for incidentals". The entire thing was billed to my personal card (My company will reimburse me, but I am stuck with the interest on a thousand bucks). They did this to other members of my group as well. Staff are friendly and appear to do their best with what they have, other than the retail clerk who apparently wanted to close early despite the four people waiting outside his door to spend money in his shop. But management/coordination is severely lacking. This must be a corporate-owned site because a franchise would never be allowed to continue carrying the brand at this level of service.

TheNixie

Service is unfortunately not their forte

Reviewed 7 december, 2021

I was been a travel host for the US government for 5 years (for Visit the USA) so to say I know how service should be in a hotel is pretty valid. I am still currently staying here. I booked a king pool view room, arrived and was given an accessible bathroom which everyone knows soaks the floor since there's no lip on the shower. This is my first trip after 19 months of getting Long Covid after a minor acute phase of Covid early 2020 and I still have breathing and chest issues from that hence I wasn't willing to risk slipping in the bathroom. I was told all King pool view rooms were unavailable and I would have to move to a two queen bed room, a downgrade in amenities (since only one side gets a side table etc) and is worth $40-$50 less than what I actually paid. I was given a $50 credit which of course doesn't cover the extra I actually paid for the King room. They asked me for my Marriott account number a few times, so I'm assuming if I had more points on there I would have been treated better, but again being extremely unwell for almost two years any points I had with Marriott have now expired. They had agreed to send someone up to the floor to meet me with the key, so I didn't have to walk all the way back to the desk, 20 minutes of waiting in the hallway I realized that nobody was going to come and I had to go down myself to collect the keys. I was told they would find out why nobody had brought the keys and they would see what else they could do for me. Of course I heard from nobody and when I left for dinner I asked if they'd found out and the desk attendant said nobody there had been told to bring them up and she wasn't sure why and that was the end of that. This morning the heat kicked on in our room which made the whole room smell like burning and again with breathing issues made me unable to breathe and of course disturbed my sleep, we called down and was told they would be sending people up immediately to fix it, that still took 20 minutes, but the tech guys were friendly and competent when they came, so they got the hotel a further star on this review. The hotel is lovely with the lights in the pool and a great location, but be aware that service isn't obviously their forte, definitely unfortunately not very impressed.

ReenyL

Noisy Hotel

Reviewed 28 november, 2021

We thought being on the 23rd floor we wouldn’t hear much noise but we were absolutely wrong. Every night you could clearly hear the music, down to the song, playing from the pool area until well after 10pm. Thanksgiving night they were playing movies until after 11pm that were incredibly loud. Besides that, there is construction going on directly across from the hotel that is not only an eye sore but is also loud and woke us up (although that isn’t the hotel’s fault). Finally, you can hear every little thing going on in the hallway from housekeeping knocking on doors first thing in the morning, to people talking and their entire conversation, including one person who walked the hallway after midnight on speaker phone for 30 minutes, to the doors opening and shutting all around you. The room itself was okay and the view minus the construction was great. There was some mildew/mold on the grout shower floor. The pillows were very nice but we struggled with the bed. It was very hard and not comfortable to sleep on. If you have a car, don’t self park. We went to the front desk 4 times as the key card would not let us leave the garage and we had to call service literally every single time we left besides miraculously the final day. I should’ve complained to get our money back for the hassle we had to go through with that but it wasn’t worth my effort. Valet would’ve been worth the $25 more a night in hindsight. The pools and hot tub are beautiful, however, the lazy river and pool were not usable due to the cold temperatures of the water vs the cold temperature outside. The hot tub was of course always packed because of this so we didn’t use it. Overall, we won’t be back to this hotel.

aprilh1989

Phone nightmare

Reviewed 23 november, 2021

Sometimes you know that no option in the telephone merry-go-round of "Push 1 for this..." is going to work. Like you left your car keys at the restaurant. The impossibility of getting someone in person is an insult. They need to modify their attempt to save humans from ever having to talk to customers. Try someplace else! Someplace with customer service.

193berib

Excellent Stay, beautiful hotel

Reviewed 18 november, 2021

Had an amazing experience at the Marriott Marquis. Starting with check in when I was greeted by Branlyn. He was very accommodating and provided excellent customer service. I’ve attended conferences at other hotels in the area and this was by far the favorite among our group. The rooms and views are excellent, the facilities exceed expectations, and the hotel is located near several excellent restaurants. The pool area is fantastic and the hot tub is larger than in most hotels which came in handy during a conference. Would love to come back to this hotel.

654karinap