Residence Inn Houston Northwest/Willowbrook

Starting at

$ 90

TripAdvisor Review

Based on 7 review

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This lovely hotel is set in Willowbrook Mall. The total number of rooms is 96. This hotel was completely refurbished in 2009. Those staying at this accomodation may surf on the internet thanks to the Wi-Fi access ready to use on public areas. As this hotel features 24-hour reception, guests are alwa...

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Property Info

This lovely hotel is set in Willowbrook Mall. The total number of rooms is 96. This hotel was completely refurbished in 2009. Those staying at this accomodation may surf on the internet thanks to the Wi-Fi access ready to use on public areas. As this hotel features 24-hour reception, guests are always welcome. The hotel may charge a fee for some services.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Coffee/Tea Maker
several
Free self parking
Wellness facilities
Online check-in
Reception services
Free self parking
Dip into one of the 5 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this lodge include complimentary wireless Internet access, tour/tickeFree self parkingFree self parkingFree self parkingTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Free self parkingPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Free self parkingCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. STVCon una terraza y jardín donde descansar y comodidades como una zona de pícnic, ¡no te faltará de nada!Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Con una terraza y jardín donde descansar y comodidades como una zona de pícnic, ¡no te faltará de nada!Se aplican medidas de distanciamiento socialFree self parkingCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SCon una terraza y jardín donde descansar y comodidades como una zona de pícnic, ¡no te faltará de nada!Free self parkingCon una terraza y jardín donde descansar y comodidades como una zona de pícnic, ¡no te faltará de nada!Free self parkingDon't miss out on recreational opportunities including an outdoor pool and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional features at this bed & breakfast include complimentary wireless InternetCon una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Se ofrece además asistencia turística (adquisición de entradas), una zona de pícnicTake time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. AddiCon una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Se ofrece además asistencia turística (adquisición de entradas), una zona de pícnicFree self parkingTake time to pamper yourself with a visit to the full-service spa.Con una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Se ofrece además asistencia turística (adquisición de entradas), una zona de pícnicEnjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless Internet access, tour/ticket assistance, and a reception hall.Breakfast available (surcharge)Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and barbecue grills.Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SFree self parkingPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. AddiEnjoy the convenience of ski-in/ski-out access at this hotel, which also features a sauna and a 24-hour fitness center. This hotel also features complimentary wireless Internet access and tour/ticket TVTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Enjoy recreation amenities such as an outdoor tennis court or take in the view from a terrace. Additional features at this cottage include complimentary wireless Internet access, tour/ticket assistancTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services and a television inRelájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina cubiertaCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SPara tus ratos libres, tienes instalaciones recreativas como una piscina cubierta, gimnasio y piscina al aire libre de temporada a tu disposición. Se ofrece además conexión a Internet wifi gratis y seCon una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Se ofrece además asistencia turística (adquisición de entradas), una zona de pícnicKit de accesibilidad para el teléfonoCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. STake time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and wedding services. Additional amenities at this hotel include a television in a common area and Con una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Encontrarás también servicios de conserjería y una televisión en la zona común.Con jardín donde descansar y comodidades como conexión a Internet wifi gratis y tiendas en el alojamiento, ¡no te faltará de nada! Se ofrece además servicio de celebración de bodas, una televisión en Aprovecha los prácticos servicios que se te ofrecen, como conexión a Internet wifi gratis, una televisión en la zona común o asistencia turística (adquisición de entradas).Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a spa tub andBusiness centerTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleElevator

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1

  • Very Good

    1

  • Good

    0

  • Reasonable

    0

  • Bad

    5

Travelers profile
  • Business

    3

  • Couples

    0

  • Solo travel

    0

  • Family

    3

  • Friends getaway

    0

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

The definition of indifference

Reviewed 6 november, 2021

Confirmed reservations for 3 in room with queen and sofa bed. Hotel has no pillows for sofa bed. Answer is they are sold out and a lot of peephole wanted pillows. Really? Get a room faces interior courtyard. At 10p staff starts up fire pit and allows party under my window. Call to ask when it closes, answer is it’s open all night!?! Really? Oh you have to sign a no noise agreement at check-in but clearly that doesn’t apply to the party area. Tv is bed room is just snow. But they are sold out and can’t move me. But I can go on app and book two different rooms for tonight at 10p. Really? Never stay at this hotel. And will not stay at a Marriott again unless they rectify

hursttraveler

No heat/toilet issues hotel in poor condition

Reviewed 1 february, 2021

The first night we got here our toilet did not work at all. Maintenance had to come out. Never once was our trash emptied nor were we given fresh towels. This hotel is in a horrible area, full of crime. We are Marriott Platinum members and were never once thanked for our loyalty upon checking in. No upgrades were offered. And to top it all off they charge you $10 a day for you to park your own car in their awful parking lot with signs all over reminding you not to leave valuables in the car as they may be broken into. So you charge me $10 a day for my car to likely get broken into? I'd understand charging for parking if parking was limited but this is very much in the suburbs with ample parking available. Extremely disappointed. I had made a reservation to come back for spring break before arriving and I have canceled that and will never return here.

juliemR5478AX

A terrible ExPerience, horrible maintenance, the customer Service is rude!!

Reviewed 31 august, 2020

The nature of my stay was it was one of my son’s 15th birthday and i wanted us to stay away from the house. I have 4 sons all older teens. I thought it would be cool to stay at a hotel and put up a banner and balloons to give him some more excitement because it was a surprise for him to celebrate there. We found a dead roach on the side of the bed a frog in the bathroom and the a/c didn’t work. We called to the front desk and reported those issues and were offered a smaller room without the same amenities, but never received a callback from anyone. We stayed through the night and tried to make the best of it since I had already spent my money. My son was grateful for the effort and not one to really complain about anything besides the heat. (It was 80 degrees in the room) then to throw salt on the wound I was countered at checkout with a $250 fine for supposedly “having a party”(Mind you I have 4 teenage sons). I called and spoke with Alyne at the front desk and advised her there may have been a mix up because we had no party. It was literally me and my sons and I gave her the scenario. She told me “ol well she’s not reversing any charges”. So I brought up the issues that we had with the room and called the front desk about and she stated “oh well you didn’t call me so”... I then asked for a name and number to a supervisor or manger which she failed to give and told me to google the name of the parenting hospitality company and get it from there. I asked for an email address and she said they don’t have one. I should’ve just gotten my money back when I saw the bugs on the side of the bed and the A/c wouldn’t cool even if it was late at night. Terrible terrible experience, horrible maintenance and even worse customer service. I wouldn’t recommend this establishment to Satan himself.

TishPosh

Been Staying Here Year After Year

Reviewed 10 march, 2020

Every year, we travel to Houston for HP CodeWars, a programming contest for high school students at HP Headquarters (just up the road). We enjoy staying at a Residence Inn because we can give the students spacious two-bedrooms suites with a living room and a kitchenette. This location is highly accommodating to our group of 35+ students and staff. You might have read they renovated the place; it's much better than it used to be. They were so kind to us even when we had to stay during their renovation process. Shall we do a break-down of things for your reading enjoyment? Rooms: Spacious and clean. Staff: Friendly, friendly, friendly! Pool: It's indoor and has water. It's good! Patio: Fire pit, grill, chairs. Great place to chill on a cool night. Workout room: Good enough. Don't expect a Gold's gym on the site. Breakfast: It's free food. You gonna complain about free food? We're planning on staying at this hotel as long as it's there. We've stayed at other properties (which was a huge mistake), and this is the best one we've been to thus far.

henryvZ2412DF

A Nice and Clean Stay

Reviewed 7 february, 2020

We just returned from a 5 night (4 Marriott) work trip in the Houston area. After reading the other reviews on the Residence Inn Willowbrook we were very skeptical, but this is the location we needed to be in so we thought that we would take our chances. I would like to add that the renovations are now complete and the Inn feels new and clean. I can sympathize with the other reviewer .... we have recently stayed at several Marriott properties undergoing renovations and it is not a pleasant experience! As for our stay....our room was clean .... just wish the bathrooms had been updated to a shower instead of climbing into a bath tub. There are tons of outlets in the room! The Queen bed is not really a queen, its a double, but the king was a king. The breakfast offered many healthy selections and entrees were served hot and kept fresh. The area was immaculate. The evening wine reception was not nearly as nice as other Residence Inn's. Selections were limited and served off of the gathering table instead on in the breakfast area. The staff was warm, welcoming and accommodating. I actually made the comment to my husband that everyone seemed to enjoy working there. I did have the pleasure of meeting both Ramona(Sales) and the manager Elisse and they were both friendly and addressed our needs. With that said, we had major issues our next two nights at the Marriotts we stayed in (or should I say almost stayed in ) in San Antonio. I miss the quality of service that we enjoyed with SPG and Sheraton and we are beyond disappointed and frustrated with Marriott and Bonvoy. In general, they no longer even attempt to right a wrong or own up to the sub par properties they have their names on.

Bordenbunch