Based on 46 review
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This lovely hotel is set in Brookhollow. In addition, Wi-Fi access is offered at the establishment's common spaces. Visitors may contact the reception desk any time during the day. Travellers arriving by car will appreciate parking available at Residence Inn Houston West/Beltway 8 at Clay Road.
Check-out ends at: 11:00
Wellness facilitiesBarCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. S
Business Facilities / FacilitiesCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Coffee/Tea Maker
severalFree self parking
Beautiful Hotel / Sterile Emotionless Employees
Reviewed 30 december, 2021
The hotel is beautiful, clean and new, but the staff is best described as “sterile” and emotionless. If you ask a question, responses are straight and to the point either yes or no. We stayed at several Residence Inns during a trip to TX and this one is overall uninviting bc of the lifeless staff and lack of customer service . No coffee, bottled water or cookies like other inns. Nope, here they charge you an extra $7 a night for parking and act like they could care less about your experience with them.
Reviewed 6 september, 2021
Stay away management is terrible , was not allowed access to outside sitting area after 10:00pm Worst experience I have ever had at a hotel Check the reviews and make your own decisions But they are correct Marriott should find qualified help Stay away!!!!!!!!!
Parking Charge during stay and rude Managerial Staff
Reviewed 27 june, 2021
I would frequent this Residence Inn repeatedly but after this weekend I will NEVER come back. The General Manager and the other Manager that was on duty need to get some interpersonal skills. I asked both about the parking charge and really never got an clear answer. There is no big venue in the area so why are patrons being assessed an $7.00 parking charge daily. Lastly, only cleaning of rooms once a week? Glad this was only a weekend stay. I’ve stayed at this Residence Inn on several occasions and the prior staff were more considerate and more customer service orientated. I will go down the street to the Residence Inn in Pasadena,TX they know what right looks like. PERIOD!!!
Honest and nice staff
Reviewed 31 december, 2020
Beautiful clean room and convenient location to west Houston! Most importantly mom left her Louis Vuitton bag and they returned it days later when she realized it was lost! Love this hotel staff will stay again!
Poor Service from Management
Reviewed 24 november, 2020
The only reason this Hotel is not getting terrible is because the room and inside is fairly new, however, on Saturday 11/21/20, I stopped by to visit a friend who was staying. As I entered the parking lot at 9am, I notice several males that appeared to have NOT be staying at the Hotel and/or visitors of someone staying there. Nevertheless, I locked my door twice before entering the Hotel. After fellowshipping and eating, I came to my truck and discovered that someone broke into it a stole several things; which included my Badge, Gun, Tablet, County phone, etc. - Police were called and I completed a police report. I asked another guess if he saw anyone in or near my truck and he said he saw two guys earlier in the parking lot smoking marijuana. My issue is that when I advised the Manager of the incident the following day, she basically was nonchalant about assisting and didn't appear too interested in viewing the surveillance cameras. On Monday 11/23/20, she stated that it was basically too much to review, but the little that she saw, she didn't see much activity by my Truck, but after she look at it a little more, she would call and email me of her findings by the end of the day. No call or email received! I called again on date (11/24/20) and the Manager, was like, "oh, well from what I saw, there was a lot of activity, but I didn't see anything noticeable around your vehicle. I asked for her to send me an email stating that she viewed the surveillance camera(s) and didn't see anything, in which, I know I will not receive. So, if you stay there, I advise you to LOOK out your room window about every 5 minutes, because there's no security, Loitering from teenagers/others that appear to reside nearby, and manager appearing not to be too concerned with the security of the guess or hotel.