The Westin Houston, Memorial City

Starting at

$ 188

TripAdvisor Review

Based on 839 review

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A relaxing oasis, The Westin Houston, Memorial City is located in the heart of the vibrant Memorial City District and adjacent to Memorial City Mall. An early departure fee is 100% of reservation.

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Property Info

A relaxing oasis, The Westin Houston, Memorial City is located in the heart of the vibrant Memorial City District and adjacent to Memorial City Mall. An early departure fee is 100% of reservation.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    541

  • Very Good

    206

  • Good

    52

  • Reasonable

    19

  • Bad

    21

Travelers profile
  • Business

    408

  • Couples

    103

  • Solo travel

    21

  • Family

    194

  • Friends getaway

    62

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

The biggest disappointment of my trip

Reviewed 30 november, 2021

I have been staying in this hotel since it’s opening. Every time I stayed here I was fascinated by how clean and how flawless it all was. Not this time. Since I entered the room it smelled dusty. I asked for a room with a view to Gessner Rd. Unfortunately I couldn’t see much because the windows, specially the one in the middle, were the dirtiest I have seen in my entire life. The desk and the chairs alongside the lamp haven’t been cleaned since your opening. The carpet beneath both beds needs to be cleaned, or at least vacuumed. The shower is about to stop working anytime soon. (The amount of water that comes out is very limited) And the safe box isn’t working at all. This all happened in a 15th’s floor room. I was very disappointed after being told Gia Arana isn’t working here anymore. She was very efficient and solved any issues we had. You can tell a supervisor is hugely needed here. Few days later, I moved to the Westin Oaks. My mom and myself were very relieved by seeing everything clean and working as usual.

adylawm

Great hotel

Reviewed 29 september, 2021

The staff were extremely helpful and welcoming. The room size was perfect and perfectly clean. The hotel has the option of cleaning or not due to Covid restrictions. The gym is big enough and has more than sufficient equipment to use. Highly recommended for business stays.

Nalriyahi

Expect and receive wonderful stay!

Reviewed 23 september, 2021

Easy check in nice room with enormous bathroom on 15th floor. Fun heated pool on 18th floor covered but outside, opens early. Nice work out room. Back to the room, comfortable, clean, requested and received room refresh,just like old days,bed made, clean towels. Nice onsite restaurant for breakfast, good food, quick service. Lots of good restaurants within walking distance for dinner. Friendly staff here getting back to pre-covid real deal hotel service! Side note... Lyft is readily available and fast in this area.

billn635

Evacuation stay

Reviewed 14 september, 2021

I recently stayed at this hotel for a week when I evacuated from New Orleans the initial encounter I had with one of the front desk agents was awful but the overall stay was good. The agent was very rude and not accommodating due to the face that it took us 17 hours to get to the hotel. The valet guy told us there were no spots to park in front of the hotel to check in so we had to park in the parking garage. When I checked in she wanted me to show her the paper for the family and friends discount. I explained that it was in my luggage in the car and I was tired and didn’t want to walk all the way back for a sheet of paper. She then told me she would have to cancel my reservation and charge me for a night. Insane!! U rebooked my room and went to another agent this time using the government discount and showed proof and didn’t have any issues. I didn’t know there was a pool at the hotel as it wasn’t listed as a amenity. The front desk staff did not even mention it to us. The rooms were clean and the housekeepers were friendly we even left ours s tip. Parking wasn’t initially added to our room nor were we asked if we needed it so I had to go back to the front desk to add parking. The staff just needs to be more detailed in explaining the amenities to the customers and asking if there are any needs upon check in.

LyneM0409

Excellent

Reviewed 13 september, 2021

My wife and I have stayed here at least a dozen times. 1. Staff is great. Always has been. 2. Rooms have been clean, neat, and always have hot water. 3. Starbucks on the property, and 4. Restaurant is open. Frankly, I hate Houston and this hotel is great respite for me from the chaos of driving here.

354Bubba