Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 147 reviews
This is definitely one the best hotels I’ve been to in Asia. The view is breathtaking and the staff are very warm and welcoming. We had a great stay. Tip for travelers in China : download the DiDi app to book taxis and make cash payments at completion of your trip.
Needs some updating
We picked the hotel because of the architecture. Upon arriving we saw immediately that it could use some renovations. Paint was gone, in the bathroom the floor was taped at the windows etc. The rooms are really nice and big. The Bathroom was enormous. Balcony with a great view over the lake and property. It is a bit hard to get to your room, going down, crossing underneath and going up again. We only found one waiter that spoke English, even at the reception hardly English spoken, not expecting that at a Sheraton hotel. Food in the restaurant is very Chinese oriented.
We stayed at the club suite exec suite offering a Panoramic and commanding view of the Lake Tai. Most of the staff were friendly and eager to help, we were able to access the nearby hotspring and there were a good range of hotel restaurants to pick from.
Great Lake view
Very very nice lake view in this part of the world. The hotel is well maintained. And the staff were helpful, still needs to improve in the areas of knowledge of the hotel. One thing which drop the score of this hotel is; if you target as a hot spring resort hotel, please have them ready and working all year round
Nice hotel, good service, BUT there is no Club even if you book a Club level room
The Sheraton Huzhou and Hot Spring Resort has a nice outward appearance. The staff is nice, but the rooms are falsely advertised on the Marriott website. It shows club level rooms, but there is no club. The hot springs area near the hotel are a great way to relax and it is nice that the hotel provides a shutte.