Check-out ends at: 11:00
Höheweg 41, 3800 Interlaken, Switzerland - Interlaken, Canton of Bern - Switzerland - 3800
Check-out ends at: 11:00
Reviewed 31 july, 2022
I paid $1,500/night for a "standard" room. This is the most I've paid anywhere for just a basic room. When I called to make reservations, they told me the "person" wasn't available and to call back. This doesn't sound like any hotel that is trying to sell rooms! It's big enough to have a reservations number and they should have called ME back, not the other way around. i also asked for an extra key card, and they told me they only had TWO cards left and had to check. Did I mention that I paid $1500/night?!? I was traveling with a gay couple, and they seemed very confused by the whole thing so they are not very progressive in their attitudes. The staff, however, was very friendly, which is the ONLY reason, I'm giving this "3 stars."
HORRIBLE HOTEL AWFUL
Reviewed 23 july, 2022
Hello. I’ve stayed at this hotel for 2 nights and three days. So far, the service has been poorer than poor and the amenities is not suited to the price we’re paying for. Mind you we stayed at this hotel’s suites ( three suites at that) and the service was indescribable (worst than horrible). We were charge 25FR for MICROWAVING a few items. The Conciege were beyond RUDE and uses words that were shocking. PLEASE if you can don’t stay at this HORRIBLE HOTEL, stay somewhere near and just come to visit Interlaken. 5 stars hotel more like a 1 star. I would rather stay at a 1 star if they provide better service. AVOID AT ALL COST! WARNING. PLEASE DO BETTER. Especially your guys concierge and your head women concierge. Can you believe someone would say the word “IRRITATING” to their customers? And raising their voice as if you’re staying for free? Ffs, DO BETTER!
Spa Amazing, Hotel nice but overpriced
Reviewed 17 july, 2022
We had to book 3 rooms due to the size of our party. They were great to work with since the reservation was made over 8 months ago. Maybe I should not have expected a warm welcome knowing we were spending over $4k USD each night. The young lady at check in was very direct and didn’t provide general directions on how to get to our room(s). We were able to get all of rooms connected which was nice. The rooms with a view of the Jungfrau was amazing! We all got spa services and it was some of the best we have ever had. I couldn’t not speak highly enough. The restaurants supposedly have dress codes but I didn’t notice that they were adhered to. The rooms were a nice size with good amenities, but the level of overall service did not meet the amount of money spent at the hotel.
Heaven in the midst of interlaken
Reviewed 13 july, 2022
This is a lovely property situated in interlaken..everything here was wonderful..the rooms were very nice and quite big The view was excellent…u could the mountains from your room..the jacuzzi and the salt water pool were very good The staff was very courteous ..the breakfast spread was very lavish and nice…the only regret in the entire stay was that when we asked them for sliced cucumbers and tomatoes they said we will have to pay for that…in spite of spending so much for the stay asking for such a small thing was very non courteous
Beautiful accommodations and very conveniently located
Reviewed 25 june, 2022
We stayed 2 nights at Victoria Jungfrau on a tour my husband and I were doing of Switzerland. It was perfectly located for everything we wanted to do in the Bernese Oberlands and very convenient to access by train. The hotel accommodations were beautiful and we loved our room, which was very spacious and had a balcony view of Jungfrau. We also ate the one evening at the hotel restaurant and had a fabulous dinner and view. Would highly recommend this hotel.