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TripAdvisor Review
Based on 1763 review
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The VICTORIA-JUNGFRAU Grand Hotel & Spa has 216 rooms, of which 106 are Junior Suites or Suites. To ensure each and every guest feels at home, all rooms and suites are decorated in classic style or a range of contemporary moods. These oases of hospitality are surrounded by all the facilities you wou...
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The VICTORIA-JUNGFRAU Grand Hotel & Spa has 216 rooms, of which 106 are Junior Suites or Suites. To ensure each and every guest feels at home, all rooms and suites are decorated in classic style or a range of contemporary moods. These oases of hospitality are surrounded by all the facilities you would expect of a tradition-conscious luxury hotel, including two restaurants, two bars and 22 conference and banqueting rooms. The 5,500-square-meter Spa, meanwhile, is a world unto itself with its large indoor swimming pool, outdoor brine bath, whirlpools, sauna complex, massage choices, fitness gym ...
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TripAdvisor
Excellent
1165
Very Good
349
Good
145
Reasonable
59
Bad
45
Business
195
Couples
795
Solo travel
53
Family
380
Friends getaway
136
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 2 September, 2021
I was on my Switzerland tour and stopped in Lucerne, Geneva, Zurich and only stayed in the best 5 star hotels there. We had to continue our adventure and go to Interlakken, where we decided to continue our 5 star adventure. We did not have a room and showed up to Jungfrau and were greeted by the Greats Patrick and JP. I have to say that these two were the best people and energy and service I have experienced in all my travels, and I've been to Dubai, France, USA, everywhere. JP and Patrick were a delight! They helped to secure a great room for us and were extremely accommodating and energetic and just great, good energy. I would come back to this hotel just because of JP and Patrick as they were the best- very respectful and extremely nice and helpful with direction and things to do- just genuine! The Room and the hotel itself is also stunning. Breakfast buffet is awesome, staff there is also so warm and nice. Had a fantastic stay, enjoyed the beautiful views of paragliders against the swiss alps while having coffee and enjoyed the beauty of the mountaintops from our room. Would definitely recommend and will come back often!
A4596ETjond
Reviewed 22 August, 2021
Utterly reviving stay including luxurious spa treatment - from the moment we arrived, we were looked after. Subtle but rigorous Covid prevention meant that we felt safe at all times. Staff in the spa were truly expert, although the spa was a lot larger than I had imagined and it would've been a lovely visit even without the (excellent but pricy) body massage.
Millie230
Reviewed 21 August, 2021
Hotel has history and has awesome architecture. Rooms are nice- just avoid overlooking Jungfrau: constant repeatitive music all day and night. Annoying after five hours. Food outside was good and creative; but avoid their Italian restaurant at all costs. Spaghetti undercooked and not even “al dente”, gluten free pizza looked good but disgusting. Undercooked and soggy. Service was lousy. Many better restaurants in area. Planned massage was cancelled once I was robed and waiting fifteen minutes- masseuse could not be found! Ridiculous! Would not stay here unless you plan to spend entire day in hotel - too many more budget friendly and awesome hotels in region.
950gwenm
Reviewed 10 August, 2021
We stayed here for a weekend and the service was brilliant from the moment we arrived. We also had a spa treatment which was brilliant, the staff know exactly what they are doing and the overall experience was incredibly relaxing. We will be back again!
SantoMento27
Reviewed 1 August, 2021
The Victoria is a legendary hotel in a legendary place. It sits at a prime spot in town and commands amazing views of the Jungfrau summit, weather permitting. Considering the price of the stay, expectations were high. We were a family and took three rooms for a night. The hotel found the perfect three rooms for the group, two of them connecting together. Upon arrival, we immediately felt the traditional alpine hospitality evident in everyone from the front desk staff to the general manager, who introduced himself to us and was very kind to our children. The rooms are spacious and full of fantastic features. The bathrooms are amazing. The common areas of the hotel are spectacular and the bar in front of the hotel is the perfect place to spend a lazy afternoon gazing at the mountains. We dined at the Sapori restaurant and even though it was a nice experience in a beautiful setting the service was somewhat mechanical and the food not top-notch. The hotel is one of the great hotels of the world and staying there is an experience to be cherished .
aldeilis