Ramada Bettendorf

We had a delay in getting to our room and once we did there was green slime on the carpeting. My daughter thought she saw small bugs on the pillow case and when my wife turned back the sheets there was a larger black bug on the bed. When we checked out a half hour after checking in, the person at the front desk said, "I do not blame you, I would not stay here either." What more can I say.

They do NOT provide any Diamond upgrades even when they have plenty of rooms available. This happened to me just the other night. I asked the desk clerk if there were any jacuzzi rooms that we could upgrade to and she said yes, but that she wasn't sure how to do the Diamond upgrade in her system. She said that she would have to call her manager to find out how to do that. She called her manager on a different phone while I was still live on the phone with her on the other line and I could hear her talking to her manager. Her manager, Rica Patel, was almost screaming through the phone something to the effect of "you just tell her that we don't have any of those rooms". This "manager is likely the reason that this hotel get such horrible reviews and is in such a horrible decline. She has no idea of how to handle customer service and seems to forget that if she consistently treats her best customers badly, then she will end up with no customers at all. Thus the downward spiral continues. Fortunately after having previous poor experiences with this location, I wanted to err on the side of caution in case previous experiences repeated themselves (which unfortunately, they did), and I recorded the entire encounter and conversation. I am happy to provide a copy to anyone who would like to hear. Lying to your customers and being rude is never a good policy. Unfortunately for them, this was their last chance with me.

Older hotel that needs some love from a professional, not a two-bit amateur. Lots of minor maintenance issues and whoever painted the two rooms I saw was the worst. Neighborhood was okay, price was the only reason I returned

Ramada Hotel, Bettendorf IA The rooms were clean, very comfortable, and the staff was especially amazing and friendly. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Quad Cities. They were extremely accommodating and made us feel like home. Definitely one of the best and we will definitely be staying at Ramada next time in town. Thank you so much to all staff and management you are truly the joy of this hotel.

I had a great experience here. The staff was super friendly and I had no issues with the cleanliness of the hotel. It's an older building but I felt it was well-kept. I had no issues with noise & I felt safe here. I would certainly book a room here again!