Reviewed 3 August, 2021
Had a really great experience at the Atrium! Used this hotel for a workshop recently and everything was perfect. All the recent renovations are looking terrific. My sleeping room was fresh and neat, cutely decorated, and equipped with all amenities (big screen TV, hairdryer, iron & ironing board, in-room safe, mini-fridge, and Keurig with cups and pods ready to go). Had a room with a nice balcony, overlooking their beautiful pool area. The event space was wonderful, even an attached outdoor patio, leading down to their pool where we were given space at their cabanas for our guests to relax during breaks. Tracy Newton was the one to assist us from start to finish and we couldn't have asked for better! She was there every step of the way, throughout the planning stages, and was also always at the ready during the course of our 4-day event. We are already planning our next return trip!
Overall Hotel Review
Reviewed 6 July, 2021
The hotel itself is average.
Fair value but you do have to pay for outdoor parking, no garage parking. Which I do believe is standard for hotels in this area.
It is easily accessible if you're flying into John Wayne Airport & has amenities/restaurants close by.
For the most part, it is quiet. The room decor is inspirational & cute!
Lots of working space if you're here for business.
The pool area has a nice & has a relaxing vibe, with open areas & cabanas. They had music at night through speakers & a lighted pool. It was extremely relaxing & by far my favorite part of my stay.
Unfortunately, I stayed when the restaurant, bar & gym were still closed. no reviews on food etc...
On a negative note:
My bedsheets were not clean.
There was hair & some random "debri?!"
I did report it upon check out to the front desk & a manager.
They did comp my parking ($24) & offer an upgrade for my next visit.
I ended up sleeping on the small chaise in the room & did provide photos.
I would recommend this hotel & I do plan to give them another try.
Although it is completely unacceptable that housekeeping would not change sheets...I hope it was a one-time mishap.
Reviewed 6 September, 2020
Bees and customer service beware! Currently staying here this weekend, Labor Day, due to the heat. I can understand things being different during Covid, I have stayed at multiple hotels this summer to keep my family busy. But this hotel is just unacceptable. First off, the bees! They are all over the pool! By day two, both of my boys were stung by bees and crying. We had told the staff on day one and day two about the bee issue, gave them all natural recommendations on how to deter bees, and were one of many families having issues with the bees but nothing was or has been done. Then there's the fact that there seems to be a shortage of towels at the hotel. I can't seem to ever get enough for my family even when I ask. The pool towels are like kid size towels, they barely a fit a full grown adult. The restaurant is closed, which I get, but there is no room service and housekeeping seems to work very limited hours. The tv remote had dead batteries the first day and the phone is not working at all. When I called (on my cell phone) about the tv and phone, they said I had to go the front with the appliances so they could fix. They also told me that if I want more towels, I have to take the dirty ones to the front in order to get clean ones. You can't have food and drink at the pool yet they didn't even serve anything until late afternoon of day 2, despite the hotel being sold out. Oh and did I mention they still charge a $75 incidental fee even though there is no pool or room service? When you look around at the hotel, you can tell they have tried but unfortunately they have just gotten it all wrong and have a lot of nerve charging full price for a room. Such a waste of a vacation with the family. Will never stay here again.
Reviewed 30 April, 2020
The staff here was very nice and helpful (especially Maritza Ceja). First off, I did not actually stay here. During the beginning of the Covid-19 pandemic, we had a family tragedy and needed to wash clothes. Our hotel next door did not have laundry facilities so for an entire week we were allowed to use the Atriums facilities. They were more than gracious, they were delightful! and on top of that, the facilities were fabulous. The washers/dryers were huge and the dryers actually dried our clothes in one try. They worked better than our machines at home. I also really loved hanging out on the beautiful grounds! The next time we are staying in the area, the Atrium Hotel is my choice! Thanks to my new friends, Mark and family
Like a second home
Reviewed 9 March, 2020
Once or twice a year, I'm in the area for events. There is never a second choice. The breakfast buffet is solid food from the scrambled eggs, bacon, to array of carbs, fruit, and yogurts. The coffee is always fresh and inviting. Don't see what you want—ask.