Based on 131 review
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This charming hotel is situated in Laguna Hills. The establishment's common areas include Wi-Fi internet connection. Those who stay at this establishment may contact the reception desk any time during the day.
Check-out ends at: 11:00
OLD, DATED & MUSTY.
Reviewed 25 november, 2021
OLD, DATED, MUSTY. There are better places in the immediate area. Although it seems to have been renovated, it was lkely many years ago. The musty smell in the bathroom was overwhelming. It also had a lingering smell of "dog". It was quiet. But, my room was like a cave.
I love when hotels make fraudulent charges on my debit card!
Reviewed 16 september, 2021
Title says it all, I'm sitting here wishing I had some food, because they took all my money on hold, without my permission, from the wrong card. They also did not inform me that they were going to do so, seeing as the charges are literally for nothing.
Dated hotel, front desk service needs help
Reviewed 9 june, 2021
It's an older property, but maintained fairly well. The room however was dated with popcorn ceilings, both bathroom doors wouldn't close without a lot of effort (warped), no towel racks, no lotion provided, and sofa bed uncomfortable. The breakfast was unchanged from day to day. The worst part was, when I booked, I used the show taxes and fees option so I knew what I would be paying. The first night of my stay, I was charged an additional $41 without any authorization or explanation of what it was for. I went and spoke to the front desk and the gentleman working there that evening and asked him what the $41 was for? He said it was for taxes and fees. I then explained to him I booked with all taxes/fees and I already paid them and showed him my booking receipt. He still said they were additional taxes. Then he added everything up on a calculator and told me the total I should be paying. Guess what? His total matched my total!!!! I told him yes, I agree! But I was just charged another $41. He then told me it was for additional taxes and not to worry, because it's correct. He couldn't really tell me what "additional taxes and fees" it was for. He then told me he saw that I wasn't charged for the normal $350 deposit for some reason, and if I wanted, he would go ahead and do that now. Of course I said no, I don't need/want that. He then proceeded to tell me to just pay the $41 since I wasn't charged for the "incidental deposit" and I should be happy I wasn't charged that. I said but that is a deposit - not a charge and will be refunded if all is well at the end of my stay. He said yes, but he will just go ahead and charge it now since it wasn't charged. He Then asked me if it was ok to charge the $350? I said no. He said don't worry about the $41, if it's an error it will be refunded. He was extremely rude and condescending.
Terrible Front Desk Service, Room stink like a 1 star cheap motel, windows don't open
Reviewed 30 may, 2021
this should be a 1 star hotel not 2, front desk staff are rude and unprofessional(GM you need to train your staff to be courteous and professional, I have couple names for you, who I am talking about), rooms stink like a cheap motel, don't even have a ability to open the windows to breathe, breakfast is so bad, the excuse because of Covid is lame, rooms should be clean everyday and not once every 7 days, again please don't even try making Covid as another excuse, you don't see me complaining paying full rate during this pandemic . get your house in order . Marriott should be ashamed, to let this Residence Inn look, smell and feel like this 0 Stars if I could. By the way I am a Marriott Bonvoy member who spent thousands of $ last few years and I never complained about your properties nation wide. But this location is so bad :((((
Like Little home
Reviewed 12 april, 2021
Nice and quite very good sounds isolation clean everything where it supposed to be and the stuff was super friendly specially Ashley shes was very nice good customer experience. I would definitely come back here I like the The kitchen area so comfortable.