Burgu Arjaan by Rotana

Starting at

$ 63

TripAdvisor Review

Based on 462 review

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Constructed in 2015, this attractive hotel provides the ideal base for both sightseeing and business. Located on the Asian side of Istanbul in Maltepe district, this hotel is only a few steps from the subway station. Sabiha Gokcen International Airport is 25 km from the property. This complex offers...

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Property Info

Constructed in 2015, this attractive hotel provides the ideal base for both sightseeing and business. Located on the Asian side of Istanbul in Maltepe district, this hotel is only a few steps from the subway station. Sabiha Gokcen International Airport is 25 km from the property. This complex offers fully-furnished rooms, equipped with LCD TV, air-conditioning, tea and coffee facilities, fully equipped kitchenette and a bathroom with walk-in shower. Some rooms overlook the hotel's beautiful garden. Guests can take advantage of room service to enjoy breakfast in bed. There is a delightful terra...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    227

  • Very Good

    109

  • Good

    66

  • Reasonable

    28

  • Bad

    32

Travelers profile
  • Business

    178

  • Couples

    95

  • Solo travel

    31

  • Family

    101

  • Friends getaway

    41

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Terrible experience I will not book in this hotel again

Reviewed 7 october, 2021

Actually am in the hotel now I booked from 07 October 2021 until 9 October 2021. it was a terrible experience with the hotel and it is a very bad customer service , I have booked suite withe see view room and they give a room without see view I was shocked. I get back to the reception to talk with customer service they didn't give a .... olso they told me we don't have room with see view now . I will not com back to this hotel again

mubarak a

Bad bad bad

Reviewed 2 october, 2021

Very bad reception from day one From the beginning they were very slow After that we have just one room the other need 30 minutes but after 2 hours 30 minutes we didn’t get the room. They Didn’t send the luggage for more than two hours Didn’t reply the call I will not come back again

Sunshine68195694301

Monthly stay - business visit

Reviewed 30 september, 2021

Great experience . The staff is very helpful . The rooms are always clean and the room service is dedicated . The outdoor spaces are very nice . The gym and pool are always open . It was a good and adequate place to work and stay for a month

S3061HEsarahn

Burgu arjaan by rotana

Reviewed 10 september, 2021

I cant believe glasses of windows of rooms was so dirty and i had stay 1 month there but they didnt clean them.they have electric tables in lobby but they dont have chair to use it and you should move short sofas there to use electric. Behavior of waiters of restaurant was so bad in breakfast time. On covid days its so bad that the rooms windows dont open. Very beautiful place but very weak management i hope to be better

916atenaa

Accueil horrible

Reviewed 24 april, 2021

From the doors of the hotel, the reception was horrible. We had to deal with a haughty, disagreeable young woman. First we present our passports and this young woman asks us smirk, if we have a reservation. A few minutes after having checked on her computer without even glancing at the passports, she informed us that she had not received a reservation from our stayforlong travel agency. We take our trouble patiently and contact stayforlong, who informs us to immediately contact the hotel via their supplier. A few minutes later, the young woman at the reception receives a phone call and says in the conversation my first name (which is not a common first name in Turkey). Once the conversation is over, I approach this young woman to find out if the supplier had contacted her and she informs me that no, no one had called her ?? !! I told her that my first name had been spoken by her a few seconds earlier and asked her for explanations. She did not understand on purpose, without making any apologies ... then the supplier insisted on calling the hotel back, and the young woman confirmed that the voucher had been received. The trouble did not stop there ... once the reservation had been received the young woman called the supplier back to indicate that we had booked for only 2 adults and that we were arriving at the hotel with 2 small children (it being specified that in the booking conditions children under 6 could stay for free provided they use existing bedding). We therefore ask for the intervention of the manager who was very understanding and professional, I want to make it clear, and who did everything to correct the situation. During a final reminder to the supplier, this manager even tried to take the phone by force from the hysterical young woman who absolutely wanted to denounce to the supplier the presence of children not reported at the time of booking ... I must say that I often stay at this hotel when traveling around Istanbul and have never seen such relentlessness and bad faith emanating from a member of staff. I would like this person to be sanctioned for their lack of empathy and professionalism because it is intolerable in a 5-star establishment to act in this way, or else that they change jobs, for example building guard or controller subway ticket, I think it would suit him well. The stay went well otherwise after this incident and we were treated very well by the staff especially the manager whom I thank again.

soso277