Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 727 reviews
We stayed here in July 2019
The hotel was really nice and clean. The roomservice was excellent and even made fresh made manti for us one night. The staff in the reception was really kind and helpful. We really liked the hotel and enjoyed our stay, but unfortunately it is placed in the middle of a trafficked road. There is a lot of noise at night and we had to use a taxi to go everywhere. There is no metro or so close to the hotel. We only used the shuttle service to go to Taksim/Istiklal once and we got dropped of around 500 meters from the destination and had to walk through a small street without knowing which way to go. Not as expected and we did not use the shuttle service again.
Stayed here on Nov 19-21st, got Super WARM WELCOME since check-in, Izmir girl from Guest Experience (forgot the name) was really helpful and friendly. Location isn't perfect but remote easily to famous places on Istanbul. Will definetely come back here :)
Careful travelers. Cases !!!
caution travelers !!!!! Unfortunately I have to say that the staff is not cooperative and competent at all! They do not react to important mail and to important information from the customer. although on the website there is an answer within 24 hours ... nothing has happened for a few days. They keep the money from the customer, which is not at all right and put the blame on a travel platform. I am very deep and very disappointed with the hotel. I am shocked that a hotel in Taksim with 5 stars is something like that. never experienced anything like this!
Best people offered best customer services, especially Ms. Valida and Ms. Tciera. Will surely comeback, whenever i planned to visit Istanbul again. God bless u all :) Food was amazing, shettle service to Taksim squre every hour was punctual... Everything was above the expectations
We went for our honeymoon, and I have also stayed at many hotels, and this was by far the worst hotel I’ve ever stayed at. The staff was amazing, but the hotel itself was horrific. After we checked in, they took us to our room which smelled horrible (like a sewer), so they took us to the room across. We stayed in that room for one night, where the electricity cut off. The next morning we went to the lobby, came upstairs, and it smelled exactly like a sewer again. We moved another time, where the lights went out again, and the smell came back for the 3rd time. Had I known it was going to be a problem, I would’ve left the second I walked in. They told me “it might be because of the shower..” lol Stay away if you can. Would NOT recommend at all.