Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 48 reviews
They ruined our trip! Pay attention!
I had a reservation for 5 nights. 2 days before the check-in I received a notification that my credit card was rejected. I changed the credit card for another, that I used previously in Istanbul. The second card was rejected too and I tried with a third card which, guess what, was rejected as well. I called the hotel and the employee, who didn't speak English, told me that sincd any of my credit cards didn't work he would cancel the reservation. Then I called Booking customer service. The customer services representative contacted the hotel and, following their discussion, he advised me to try with another credit card and if it wouldn't work he suggested me to book another reservation, because the hotel was gonna cancel the reservation. Following his advice, I checked all my credit cards and I tried with another. After this last try, I called once again the hotel and the employee told me that he was gonna cancel the reservation because the forth card didn't work either. I offered them to pay in cash or in any other way of their convenience and they refused this offer as well. Needless to say that my options for a new reservation to other hotels were quite limited, considering the short period before my arrival. As a result, I booked another reservation in a lower quality hotel located in an unpleasant neighborhood. After the first night in the second hotel I received a notification that Old City family hotel had cancelled the reservation because we didn't show up at the hotel and they charged the last credit card that, like the previous, was initially rejected. They charged the full amount of the reservation! I phoned booking customer service 3 mors times after this event. The first time they told me that it is an undue payment which would be refunded. The second and third time they told me that they couldn't do nothing more because they didn't have any record of the statements of the previous calls and that the problem was between me and the hotel and that we had to speak with them. Then we went to the hotel and there was an employee who didn't speak English and he told us that what happened was our fault for not slowing up and he gave me the contact of the hotel manager. I called the hotel manager and I told him what happened. He didn't know anything and he told that he would try to fix it. After two days of chasing him I received his response stating that he couldn't do anything, because this the policy of the hotel. In other words, this hotel ruined our trip and provoked as frustration and a huge waste of money and time! Just because we trusted the statements of the employee and the advice of booking customer services. Needless to say that a third person try to reserve a room to the hotel and it was fully booked. Most probably our room was intentionally sold twice! Very well planned trap!
First impression was bad impression 👎👎👎👎
Booked this place for 5 nights,got cheated on the first as we arrived, we were supposed to pay by credit card but the hotel guy will tell that card machine in not working so you have to pay in euro or lira.. I would recommend to change the correct amount in euro and come before your stay cause if you said wana pay in turkish liras the would charge you more than the euros conversion rate !!bastards!!!! That was the first scam!! Then the room as we have seen in Booking.com there are eco double room and double room actually both room are same thre is no any different they are giving the same room!!!food was awful and there is no any buffet type breakfast, its like some continental breakfast and that’s another lie... personally my suggestion don’t choose this hotel cause on the 1st day in Istanbul this hotel will ruin your holiday mood!!!!!!!!
Reservation canceled. Dirty. Loud.
What a nightmare! The male attendant said he cancelled my reservation the day prior to my arrival because my credit card didn't work. Then he claimed all the rooms were full. After a grueling debate with a call to the owner (???), I was given a room I didn't want but had to pay in cash! The room was dirty, overcrowded with poor furniture, and the shower was molded. Worse yet, it overlooked a busy street where men yelled at all hours. Workers smoked inside the hall which went directly into the rooms. The heater was inadequatley working. There was no rest!!! On a good note, the breakfast was nice and the breakfast room show the old city architecture. But they SERIOUSLY need management and sanitation over site!
A lousy place
I've booked through Orbitz.com for 3 nights a superior twin room. When I showed up it was a horrible, disgusting, dirty place where you cannot live not even to stay for a 5 min. When I came the guy from reception showed us a room what's doesn't require to rate of 3 star hotel, like what was mentioned on the site, after finding out everything that it's not a 3 star that guy he admitted that somebody came from Orbitz.com just took a picture and put it rate, even nobody gave them a 3 star. That guy was a receptionist, a housekeeper, a guard everything there. He was rude and not polite,he doesn't know how to host people, that he even was cursing us with my girl friend. At the end we just left not staying there. I don't recommend to anyone this place, photos are not same with original view.
Never been treated so disrespectfully
We showed up with our confirmed reservation with booking.com. The man in the front desk complained that he did not get our CC number in it and could not accept our confirmed reservation. We handed our CC in person, but he did not accept either. The number did not show up in the reservation because the hotel did not request it in their settings of the website, and there was no way for us to introduce it manually. He did not give options nor listened to the explanation, he simply did not accept our reservation and totally ignored us, playing with his phone. He was totally RUDE and unacceptably ARROGANT. We suspect this is because we are two men requesting a double bed. Worst experience in many years traveling all over the globe.