Maximum number of pets per room 1.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 567 reviews
Poor service, wifi and AC not working
I checked in and the receptionist didn’t look at me or say hello, “passport please” then silence, after 5 minutes she handed me the key card, “this is your room“. Even though it is a pandemic and each customer counts they can’t be bothered with basic human decency of greeting, or smile. I never got a tour or even told anything about the hotel. I’m not sure if there is free breakfast, etc. I had a 5 day stay booked. It was too hard to change, so I had no choice. The wifi in my room rarely connect for more than 1-2 hours at a time and when it does it is too slow to do basic tasks —go on Facebook or send email. (See photo) Rooms are big, hotel interior is very nice. Reception service is bad and not fluent in English or basic phrases like “my AC is not working”. Hotel technology (AC and Internet) are poor. 2 days later the weather became cold outside, and noticed my room became warm. I dialed 0 on my hotel phone, someone with limited English told me the hotel shutdown the air conditioner to the building. My room was still hot so I asked front desk, he said I can “go to a different hotel if I want air conditioning
Great hotel, loved it!
Sad we were only here for 2 nights. We made the mistake of leaving to stay at the hotel across the road for another 3 nights to save some money! This is easily the best hotel we've stayed at in Turkey! The restaurant on level 18 has a great view and the food was very nice, very helpful staff too! The rooms are so nice and the bathroom was probably the nicest hotel bathroom I have ever seen. If we return to this area we would definitely stay at this establishment again! (We made a travel vlog about our time at this hotel and Besiktas which you can find on YouTube Hannah & Gordon's World Tour).
Mr. Taygun helped me so much
I stayed at the Point Hotel for two nights. I am American and my Turkish language is limited. I had excellent customer service from Mr. Taygun. His English skills were very good. When I needed to change my Turkish Airlines flight, he spent 15 minutes on the telephone to change my flight. Then, I needed to change my hotel reservation in Trabzon. I tried to change it online but the website did not allow it. Again, Mr. Taygun was there to help me. He called Trabzon and fixed my hotel reservation. He helped me check out and I really appreciate his help.
I had a terrible experience in this hotel
I have been in this hotel two weeks ago, I stayed for one week and that was my experience: - most of the facilities of the hotel is closed : the gym, the hamam, the sauna, the pool, the game center, the restaurants, the library... just the dining room is open for the poor breakfast. - breakfast: everyday the same food, there was no fruits, no salads, no fresh juice and a lot more is missing .... - room service: very slow and the people who worked there their English is very poor... there was no menu in the room for the room service... - the reception staff they are not professional and they have been very rude with me when I did a late checkout ... - the service in the lobby bar was Very slow, and most of the time there was no one there to take order from me, many times I asked the receptionist to look for the barman to come and to take my order. The only department thar I was satisfied with it was the housekeeping, they were very nice and very professional.
It is a nice hotel. But they called a taxi for me after my check-out which they said is from the taxi company they regularly use. The driver was constantly on the phone while driving and i had to warn him regularly to put back his face mask on.