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MERCURE NAVEGANTES ITAJAI

143 TripAdvisor Reviews

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According to guests, it's ideal for:

Mercure Navegantes Itajaí has a privileged location in the city center, close to the Porto region and just 4 km from Navegantes International Airport. The hotel has rooms with modern design, functional and adapted to your business and leisure trips. The hotel offers a modern and cozy infrastructure,...

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6

TWB Quarto Superior com 2 camas de solteiro

TWB Superior Room with 2 single beds...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

1

SDB Apartamento Privilege

SDB Privilege Apartment...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

1

DBB Apartamento Superior com uma cama queen size

DBB Superior Apartment with a queen size bed...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

1

DBC Apartamento Superior adaptado com uma cama que

DBC Superior Apartment adapted with a queen size bed...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

1

DSBRV Quarto Superior com 1 cama de casal e 1 de s

Stay with the family in this apartment with a beautiful view of the port of Itajaí. It has a double bed and a small extra bed, which can acc...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 12 years

Immediate booking

1

SHA Apartamento Executivo com uma Cama Casal Vista

Combine modernity and comfort. Executive apartment overlooking the Itajaí-Açu river or the port of Itajaí. It has a double bed, air conditio...

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Cancellation Policy

Amenities in this room:

Max 1 adult

Max 1 child -

by 12 years

Immediate booking

1

SQABV Apartamento Executivo com uma Cama Casal e u

Stay with the family in this apartment with a beautiful view of the Port of Itajaí. It has a double bed and a single bed, which can accommod...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 12 years

Immediate booking

Property Info

Mercure Navegantes Itajaí has a privileged location in the city center, close to the Porto region and just 4 km from Navegantes International Airport. The hotel has rooms with modern design, functional and adapted to your business and leisure trips. The hotel offers a modern and cozy infrastructure, complete facilities for events, leisure area with heated pool, jacuzzi, sauna, gym and parking. It is located 15 minutes from the famous city of Balneário Camboriú, and 30 minutes from Beto Carreiro World Park.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Turkish Bath SaunaAccepts major credit cardsPamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless Internet access.physical distancing rules followedWheelchair AccessibilityJacuzziPing pong
Common areas
Pets Not Allowed
Reception services
Spa facilities
Transport options
Paid garageMassageValet Parking
Accommodation
24-hour room service
Food & Beverage
physical distancing rules followedrestaurantPets Not AllowedPublic Restaurant24-hour room service
Business Facilities / Facilities
Take advantage of recreation opportunities such as karaoke or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, a picnic area, and barbecuePamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this hoWheelchairs Access
Wellness facilities
Free fitness centerPamper yourself with a visit to the spa, which offers massages and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a health club anCoffee/Tea Maker
Cleaning / Laundry Services
Pets not allowed
Family entertainment and services
Coffee/Tea Maker

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    82

  • Very Good

    28

  • Good

    12

  • Reasonable

    7

  • Bad

    14

Travelers profile
  • Business

    21

  • Couples

    26

  • Solo travel

    4

  • Family

    49

  • Friends getaway

    6

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great hotel - front desk could get some training

Reviewed 21 march, 2022

Second time i stayed in this hotel, great modern and clean hotel! Only the frontdesk could really get some additional training. We arrived 00:05 and where really tired from our trip, but the staff was busy with another client. Because of the fact that the staff didn't know how the system worked, it took more then 50 minutes to check-in the guest in front of us. Our checkin went a little better, but when i finally reached my room, the lock was broken, so needed to go again downstairs. Crew didn't know what to do, so gave me a new room finally.

Peter_Overbeeke

New, fresh, modern and fantastic value for money

Reviewed 16 april, 2020

LOCATION & ATTRACTIONS NEARBY *** Mercure Itajai Navegantes is very conveniently located near the Itajai port and also few steps away from the city centre and Itajai-Nevegantes ferry crossing. When I arrived the area looked quite built up, but then I noticed the following morning how close to everything I was. It was actually my base for (much more expensive) Balneário Camboriú and with a car it was absolutely perfect. HOTEL OVERVIEW *** Brand new Mercure located in quite a commercial area of the port. I could see that most guests were corporate guests, but this hotel also serves easily leisure clients and you should not be afraid of it. You can see that this hotel has just opened as everything is spotless clean, fresh and in great condition. I like the design of all public spaces as it was really nicely done. I can easily say that this was the best Mercure hotel I stayed in (not only in Brazil). Still there are teething problems (as with all new openings), but I would not worry about it. Valet parking (garage) is also provided for a fee (25 BRL/24h), however they can be very busy and you may need to wait few minutes. PURPOSE OF THIS TRIP *** Leisure RESERVATION *** Booked through accor.com website as they offered the best deals (very good specials were available for the day I stayed, up to 60% cheaper than similar room type in BC). Reservation was accessible through their mobile app and I also received an email reminder few days before my arrival. LENGTH OF MY STAY *** 2 nights – Nov ‘19 CHECK-IN *** I arrived quite late after busy day and being stuck in a heavy evening traffic, so I was happy to get my room and rest. Check-in was quick and Matheus helped to check me in in minutes. Got my key and I had to come back to them 3 min later… Unfortunately my original room (with a lovely view) had an air-condition leak and I had a small lake in the room. Luckily noticed before I unpack anything. I was quickly changed to different room on the same floor, this time with a partial river-view (the 1st one had full view). Matheus and Milena helped a lot and assisted without any delays. Thank you. LOBBY & RECEPTION *** Beautifully designed and spacious. This is quite large hotel and the lobby can be busy. There are plenty of lifts and they’re fast and operating as they should in a busy environment. There’re plenty of spaces to seat and meet other people. All corridors are also well designed, they’re not boring. Somebody took time and it’s paying off. ROOM *** #1909 – Suites Privelege with Double Bed and Itajai River (partial view). This was the 2nd room I was given, the same style, only the side view of the river. I did not mind and I am not complaining. Room was actually awesome and very high standard. I was expecting something much lower standard for the price I paid. My room was lovely designed, fresh, modern, quite spacious. Bed was very comfortable and I had a great night sleep. There was also a working desk with some office chair, an armchair and small table. Plenty of storage spaces and lightning was quite good. I loved the huge mirror and large flat-screen TV. There was a kettle and Nespresso machine, however you cannot plug them in where they’re located – I had to move them to the working desk and then I had to use my own converters as the device plugs were not really matching (or I didn’t figure out the trick) the electrical sockets on the wall. This of course caused the lamp to be switched off. Something to look into. Also, my Nespresso capsules were not replenished after 1st night (I love my coffee, so it was quite disappointing) and also there’re no spoons or anything to mix the hotel drink. Again, small detail, but quite annoying. The mini-bar was well equipped and prices very affordable – good idea to use it when it’s not overcharged. Safety deposit box was also easy to operate. Air-condition was acting up a little bit, but I still prefer to have a window opened (only partially due to high floor, but this was very useful). Over the bed there was some sentence, but in Portuguese, so I have no idea what that was. Obviously focused on domestic visitors. I had a side view of the river and the surrounding – it was OK. BATHROOM *** Spotless-clean, shiny and fresh! Loved the design and how this space was made. Simple, but elegant and looking “expensive”. Standard, good-quality Mercure toiletries and white, fluffy towels were provided. BREAKFAST *** It was fantastic. Buffet breakfast was great, with a wide choice of hot and cold meals, fresh fruit and juices, cheeses, cereals, ready meals and also you could have more to order. And of course, great selection of cakes and nice, strong coffee. They also had one elderly gentleman walking around and serving freshly baked Pão de queijo (cheese bread) – everybody was delighted with him and he brought so much smiles to all those serious official guests in their suits (I was the only one in casual holiday outfit, haha). Lovely, tasty, rich breakfast. Definitely not to be missed. SPORT & LEISURE *** There’s a closed swimming pool with huge class windows (which I’m pretty sure can be opened when needed) and the entire leisure complex looked great. Plenty of sun-lounges, sun chairs and spaces for sunbathing and relaxing. I could easily do it there if I had more time. The gym was also well equipped. INTERNET ACCESS *** Complimentary and easy to log-in. Connection was good and no need to re-log-in during my stay. CHECK-OUT EXPERIENCE *** Hm… Again, teething problem. I had my room pre-paid (for 2 ADL) and I also added parking space (2x 25 BRL) at the time of check-in, but when I paid and left reception, I was told at the parking that ‘it’s not paid’. Had to come back to reception and try to rectify this. All was correct from my end, but the parking charge was added as ‘others’, so nobody knew what was this about. Confusion which took additional 20 min to rectify. It’s OK, but if I was in a hurry, I would probably mind it. These things happen, and I am sure all will be working smooth next time. STAFF *** They’re fantastic. Matheus was absolutely great with the check-in and help during my stay. As I said, even the small problems with the billing did not change my opinion about staff there. All very professional, helpful and (which is not that common in BR) were able to assist me in English (unfortunately I do not speak Portuguese, I’m sorry). Restaurant staff were also really nice, happy and attentive. A big, big asset to have a team of people like that. I’m sure they will be loved by all other guests. OVERVIEW *** I think my stay was great. The price I paid was just silly (low) for what I received – a comfortable, upgraded room with a view and a fantastic breakfast. Hotel is beautifully designed and built and I expect them to be on top of the review scores in the area. Lovely, professional staff and genuine, honest experience of hospitality (it’s not that easy in a business-orientated hotel). Really well done. I would be happy to come back and stay a bit longer! Thank you again and see you next time.

marqoos_pl

Boa localização, quarto sujo.

Reviewed 9 may, 2022

Esta foi a terceira vez que ficamos neste hotel e percebemos que está havendo uma decadência no serviço em geral. Precisei realizar uma reserva emergencial no hotel (via app), para estadia de apenas 1 noite e ao chegar no hotel um pouco antes do horário de entrada (como status gold no programa ALL há a disponibilidade de early check-in) fomos informados que ainda não havia quarto disponível mas que seria solicitado a disponibilidade o mais breve possível de um quarto, o qual entendemos perfeitamente. Estávamos muito cansados por motivos de doença do nosso filho e enquanto aguardávamos resolvemos ficar com ele na brinquedoteca (muito boa para as crianças). Após uns 20-30 minutos a colaboradora nos informou que um quarto estava vago (com upgrade) e nos entregou a chave e o welcome drinks. Como estávamos cansados fomos logo para o quarto para colocar nosso filho para dormir e tentarmos descansar um pouco, já no final do dia jantamos no hotel mesmo pois possui um bom cardápio e pratos saborosos. Durante o jantar, perguntei na recepção se seria entregue as comodidades de boas vindas no quarto pois estávamos no restaurante e devido a nossa chegada ter sido um pouco mais cedo provavelmente não teriam tido tempo hábil de colocarem, mas me informaram que não havia disponibilidade no restaurante e que não seria entregue nada. Como cliente há anos do programa sempre recebi os mesmos e na segunda passagem por este hotel tbm tive problemas em receber os benefícios que deveriam ser ofertados ao cliente sem qualquer pedido, dessa forma parece que temos que mendigar algo que deveria ser para conquistar ainda mais o cliente. Enfim, dado nossa situação de cansaço extremo não quis indagar e relevei a situação. Ao retornarmos para o quarto reparamos em algo bem incomum, o mesmo estava extremamente úmido e nossos chinelos pareciam colar no chão devido a umidade, mesmo com o ar condicionado ligado. Com isso notamos que o quarto estava extremamente sujo, no chão achamos cabelos de outras pessoas, tanto no quarto quanto no banheiro além de muita sujeira/poeira que com a umidade ficou visível e tornou tudo grudento. O chão do banheiro estava sujo a ponto do tapete do box ficar encardido. Novamente, como estávamos extremamente cansados só queríamos dormir e não havia ânimo algum para solicitar outro quarto, ainda mais por ficarmos apenas 1 noite. No geral o atendimento/serviço do hotel tem ficado aquém do esperado (baseado na experiência anterior e nessa), a colaboradora que realizou o nosso check-in dou nota 10 para o atendimento e todos do restaurante no café da manhã. O café da manhã tem boas opções, é muito saboroso e com ótimo atendimento. Precisa melhorar os pontos informados e treinar melhor os colaboradores quanto aos benefícios dos clientes do programa de fidelidade Accor. Se sua estadia for por maior tempo vale pela ótima piscina, academia e para crianças tem uma boa brinquedoteca.

igobdk

Puro 4 estrelas. Hotel novo, com instalações modernas, ambiente constantemente limpo e higienizado. Preço justo.

Reviewed 1 may, 2022

Hospedagem: check in e reservas eficientes. Adaptado para pessoas especiais. Hotel limpo e higienizado constantemente. Alimentos e bebidas: Café da manhã nota 10 mas bar deixa a desejar pois não tem algumas opções do cardápio e alguns drinks não são feitos adequadamente. Com garagem , boa localização. possui piscina térmica excelente, academia, sauna seca. Pode ser utilizado para viagem a negócios ou em família. Aceita Pet.

carloshenriquet890

Hospedagem tão surpreendente que vai parecer avaliação fake mas é real

Reviewed 26 april, 2022

O hotel superou as expectativas em muitos quesitos excelente área de lazer e espaço lounge em diversos locais espalhados no hotel Atendimento na recepção e quando solicitado para qualquer funcionário é sempre excelente Muito boa localização Quarto espaçoso e camas confortáveis Café da manhã também bem acima da média Pontos Negativos: TV com canais bem limitados, mas com excelente qualidade de recepção Piscina como excesso de Cloro que acabou manchando minha roupa de banho. A crítica foi recebida como muito agrado pela recepção que inclusive disponibilizou 2 formas de substituição de forma imediata, então nem nisso eu posso reclamar

andreia2006df