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TripAdvisor Review
Based on 7 review
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Property Location With a stay at Azure Vista Deluxe Residence Hotel in Cesme, you'll be near the beach, just a 3-minute walk from Ilica Beach and a 3-minute drive from Aqua Toy City. This apartment is 1.7 mi (2.8 km) from Alaçatı Çarşı and 1.8 mi (2.8 km) from Oasis Aquapark. Distances are display...
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Check-out ends at: 11:00
TripAdvisor
Excellent
3
Very Good
1
Good
0
Reasonable
2
Bad
1
Business
0
Couples
2
Solo travel
0
Family
4
Friends getaway
1
Cleanliness
Location
Rooms
Service
Value
Reviewed 30 May, 2019
I travelled with my family and two kids to Cesme, Izmir.We booked this hotel via Expedia since we thought this hotel is family friendly and a 5 star hotel.We called multiple times to confirm our reservation even two days prior arrival I tried to contact the hotel via phone. They never picked up the phone. The day of arrival at 9 pm night the receptionist told us he can not check us in since we have 1 more kids and he has to charge us extra. We didnt agree to be charged extra since we booked and made a payment in advance through Expedia. The receptionist a older man with grey hair started screaming at us and stating that all arab people are stupid and making problems. I am not sure what made him think I am arab since I am from Germany. His spoke broken english and I couldnt understand what he was yelling.Then he tried to call the manager who didnt even try to resolve the problem and told he will call Expedia. While we were waiting an other 2 hour at the reception resolving the issue my 2 year old toddler bumped into statue and the receptionist were yelling at him. He was so scared and started crying and didnt stop.I would not call this hotel family or child friendly, they try to charge you extra and even discriminate against you. We reported that to Expedia but they didnt refund us the $ 1300 for the hotel ,we ended up to cancel our reservation at 10pm nights and I booked the Sheraton Cesme Hotel. That was by far the worst experience in my life!!! Dont book this hotel!! It is a disappointing experience you will never forget about!!
FreshMir
Reviewed 20 September, 2018
My family had a 5-day holiday this summer (2018) and we went to Cesme, Izmir. I booked this hotel since we were looking for a large place with two rooms with home style comfort. We arranged the hotel through a travel agency and traveled with our own car. There was a parking lot and no problem for private car parking. The hotel had the comfort of a home with two bedrooms and two bathrooms, and a sitting room with a studio type kitchen including all amenities. We did not have a balcony or sea view which was not a problem since the room was clean and home style. We stayed for 5 days and left the hotel checking every room and cupboards to make sure we did not leave anything behind. When we arrived back at our home I noticed my perfume was not in my bag and I was sure I had used it two days before we left. Then I remembered I did not put it into my bag from the bathroom cupboard and then decided to call the hotel. They said I might have forgotten it wherever I left it and said they would call me back. I was sure I did not leave it behind but nonetheless it is always a possibility and waited their call for two days! They DID NOT call me back! I had to call them several times. When I called they said they did not find anything. I said “the problem is you did not return my calls. I had to call you several times.” We had only one key to the hotel room and the cleaners did clean it twice during our stay. I just let them know that the item is not with me and I checked everywhere and it is OK at this point but you should know about this! The receptionist said this had never happened before which is OK too. However, the owner had never called us and I left a message for him to call us back. I was going to leave things as they are since it is usually futile to try to get an explanation. I made a last call and said it is OK but you could at least say what action you have taken if something like this happens again in your hotel and you should be polite to your customer and should have returned my calls. The person started to shout and said it is not their problem and I should have checked every item before I put in in my luggage if they are so precious! Apparently it was not their problem and I was the problem! I could not believe my ears after hearing such unprofessional and unreasonable words! No need to say we will never stay in this place again although it was very comfortable and central. I believe it is essential to treat your customer with respect.
IsikYl
Reviewed 4 May, 2017
I was here with my friends one week. Manager is super, always happy and helpful. Rooms are very beautiful and the bed is perfectly comfortable. Location is good, only 5min walk from the beach. And the best part - the pool on the roof! Amazing view! I loved this place!
HannaL1636
Reviewed 30 October, 2018
Merhaba , Otelde ikinci konaklamam . Açıkça söylemek gerekirse , odaların bakıma ve biraz daha temizliğe ihtiyacı var. Oturma grubunun üstü leke dolu, yataklar eski ve sağdan sola dönerken gıcırdıyor.Ayrıca kahvaltı yok.Otel konumu itibari ile güzel fakat bakıma ve profesyonelliğe ihtiyacı var. Resepsiyondaki arkadaşa odadaki sıkıntılarımdan bahsetmeme rağmen,odamı değiştirmedi.Otelin boş olmasına rağmen sırf oda değişikliği olmasın diye odamı değiştirmediler.Otelin boş olduğunu nereden biliyorum diye sorarsanız ,dışarıdan konaklamak isteyen bir müşteri gibi arayıp oda sordum.Gece 2 den sonra gelirseniz anahtar askıda falan gibi bir diyalog olmuştu ayrıca resepsiyondaki arkadaş ile.İçeri girmekte sıkıntı yaşarız diye gece 1 de dönmüştük.
ozgunozgun
Reviewed 10 April, 2017
Apart odada kaldık ebeveyn banyosu haricinde bir banyo wc daha var. Herşey düşünülmüş eksik birşey yok. Tertemiz zevkli döşenmiş bir apart.tek sorunumuz yatağın fazla gıcırdaması ve kettle olmamasıydı. İstedik getirdiler hemen.lokasyonu çok iyi plaja çok yakın. Ve en önemlisi ilgili ve cana yakın sahipleri. Yazın gittiğimizde yine burda kalmayı düşünüyoruz .
shylky