Hotel Swing High

The room size was good, the location is not too far from the station. The early check in was smooth. Disliked · 1. The property is located on a busy street and hence the rooms facing the front are bad, despite my apprehension of noise I was given a room facing the road and the noise of vehicle honking and screeching through the night and early morning was disturbing. 2. The promised pick up after decent from the ‘Bhavan ‘ was not provided. I had called 15-20 mins before with the request that the vehicle should meet us at the waiting hall. The staff refused saying we should call after reaching the auto stand, I told him it was raining and it would be difficult for us to wait. However when we called again after somehow reaching in the rain the guy said you will have to wait for 30-45 mins as the only vehicle they had has gone to pick up another guest! So we were left stranded and had to get into an auto to reach the hote! Imagine they have one vehicle, why even offer the service. I would say be aware for guests looking at this service, I believe others too have shared similar experience before. 3. The breakfast is another experience altogether, the staff is not trained it seems as both days we had to request them to clean the table after the earlier guest had left. He just picked up a tissue paper from the table and wiped it !! and threw it on the floor so much for the hygiene ! the service was slow and one had to wait and ask for food to be refilled on the buffet table, the waiter also told us that they had exhausted their bananas at 9:00 am ! 4. The property has only one lift therefore the wait for it is long, the staff also uses the same lift to go up and down. 5. The glass door of the shower partition was coming off at the hinge and it was a challenge to get in and out off the cubicle without getting involved in an accident. 6. The drinking water supply was a big issue, only 2 -500ml of bottled water were supplied on the first day and on subsequent day we had to call repeatedly before the water was sent to the room in a jug!

I have been staying in this hotel since the past 3 years and have never found a problem. The staff and service is absolutely amazing and extremely helpful. The breakfast spread is really good. The rooms are spacious and clean. The only area of improvement if that they should have hot water towards the end of the day as well - (due to climatic conditions the water is not as hot as required towards the end of the day). Overall its the perfect place to stay with no issues whatsoever.

Choosing this hotel for my trip was the best decision I’ve made.staff was extremely helpful and rooms are clean and view from the room was amazing. Breakfast was really good and they serve hot and fresh food. Front desk staff was knowledgeable and accommodating. 5 star service.

We stayed there for Mata Vaishnav Devi Darshan. Extremely helpful staff available for 24hrs. Good food. City center hotel.Spacious neat and clean room. They also provide complimentary services for pick and drop from hotel to Ban ganga at any time. Will definitely recommend to my friends and family.

The 1st thing that I loved about Best Western Swing High katra rooms are that they are very spacious and tastefully done up. All the modern facilities including air conditioning, flat screen TV, fridge, hot running water are available and though it’s on the main road, it has got very good sound proofing so that you can get a sound sleep which you definitely require after a trek up to Vaishno Devi temple! Each of its 45 rooms and suites is comfortably appointed with a host of ultra-modern conveniences, and provide a personalized, home-away-from-home stay experience. Also they provide a free pick up and drop service to the place from where you have to trek up to Vaishno Devi temple. This is provided 24 hours, I was picked up on return at 3am! The washroom is quite large and very luxurious providing good facilities to freshen up and to shower. The amenities provided were also of good quality. Though the pricing of the rooms is like 3 star, I felt the entire facilities looked like 4 star quality!