TripAdvisor Rating
Based on 598 reviews
See all**Property Location**.With a stay at MainStay Suites Louisville Jeffersontown in Louisville, you'll be within a 15-minute drive of Louisville Mega Cavern and Skyview Park. This hotel is 13.9 mi (22.4 km) from Kentucky Exposition Center and 14.1 mi (22.7 km) from KFC Yum Center. ...
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Watch for mean dogs! Watch for dog poop!
Watch for mean dogs and watch for dog poop.. :( People were really nice.. Heat worked great! Loved the area...... Loved the room and the size of the room.. I will go back.. The also have nice fluffy towels.
Always enjoy staying here!
We have friends we visit in Louisville and we always stay here. We have loved our experience. The staff are friendly and helpful. The rooms have been very comfortable and clean. Loved, loved, loved the hot shower.
It was a pleasure
I had a good experience staying here. I don't really have anything negative to say about this place. My bed was very comfortable, my room was dark like I like it and it was quiet. I barely heard anybody in the hallway or next door to me. The whole staff was very nice and helpful. Jennifer and Candase are very nice and helpful, which makes it more welcoming. Candase made sure I got some snacks before I went to work in the morning lol. I'll definitely stay again if I have to return to that area for work.
A-1 Quality and Customer Service
I can't brag on this Hawthorne Suites location enough! My family and I were in Crestwood for my son's wedding and we initially booked an Airbnb and we're totally shocked was we arrived at the location. We were totally deceived by what was listed on the website and what we walked into once we arrived- frightening to say the least. On our way to the dress rehearsal for the wedding I immediately went to Hotels.com app and found Hawthorne, praise the Lord. I booked this location for two nights and wasn't for certain how late we had could check in. I called and the gentleman that answered made sure we were booked and assured me that we could check-in at anytime after the rehearsal. We arrived and Candace, an angel sent from God was so professional, polite and offered an upgrade. I knew at that moment we were in the right hands. Upon check out we had the pleasure of meeting Jennifer, another angel sent from God that allowed us a little extra time to check out due to a late start. I just want to thank the staff here for taking what the enemy meant for evil and tur ing it for good. I will never forget this experience and will always book here when I'm visiting your area. You've got customers for life from Tennessee. I pray that God bless and keep you all. Thank you so much ❤️🙏🏼
Overall good stay
Booked at the last minute thru booking.com and got a good rate, which they continued when we extended our stay. Allow pets. Shower was hot and strong stream. Bed comfortable. Though no traditional breakfast they did offer bars & fruit at front desk and had coffee available. Pretty easy to hear noise through the walls. Jen was very pleasant and quick to help.