WoodSpring Suites Louisville Jeffersontown

When we pulled in the lot, someone was changing his oil in the parking lot. Hmmm. The smoking area greeted us at the front door. Really? You walk into a wide hallway and the receptionist is behind this maybe 5x5 cutout with a drop cover. Uh oh. She greets you with, "You know this is a basic place, right? Basic." Red flag. Then she asked if we wanted shampoo. The room itself was actually clean. We appreciated the laminate flooring. We were surprised that the only bed in the room is a "California Twin." That's right. Maybe it was supposed to be a double. When you got into it, the mattress - supremely uncomfortable - slid to the side. Two miserly pillows were offered (if you need some fluff to your pillow, expect to stuff extra clothes under them). Chairs were hard plastic old school conference room chairs. The TV had a lot of channels. Basic means you get two towels, two wash rags and no hand towels. If you stay more than one night (we did not), you pay if you want new towels and fresh sheets. If you want to use the kitchenette you pay for a fork, spoon, plate, pan, etc. You have to check out the iron. Etc. The office/reception closed at around 7 p.m., I think, and wasn't yet open when we left at 7 a.m. I'd add a couple more dollars to the $110 we paid (huge conference in town, sold out rooms all around) and stay elsewhere if rooms were available.

We specifically looked for hotels that accept pets. Not only did we double check the website but we had stayed in this hotel only a month before with our cat. Upon arriving we were informed that the hotel does not accept pets. We were then informed they would make an exception to their policy for an additional $50 per night. We have never been charged a pet fee that high before.

This place deserves less than 0 stars! The front desk lady name Sandy was SMOKING IN THE ELEVATOR when we walked in. When I made a comment she said "it's ok" 🧐🤦🏼‍♀️ Loud air conditioners, no soap or coffee in the room.

...My 4th year at Kentucky Derby, Great place to stay during Derby Week.. Nice Front Desk People, and Close to highway... No Taj Majal, but a nice, inexpensive, Friendly place to stay for a week.. Love the Kitchen, stove ,Refridge and ,microwave..

Stayed for 1 month while working during June/July. Staff went over the top to make sure I was taken care of. Linda was the best housekeeper I have ever had & management was always close when I had a comment or suggestion. Upon entering all I could smell was fresh, clean laundry, which beats all the old musty-smelling hotels out there. Smokers are on the 3rd floor & I never smelled smoke anywhere else in the building...not even in or around the elevator. Laundry room was always clean, halls were always clean, neighbors were always quiet (I worked 3rd shift), room was spotless, AC was cold. If I had to complain about anything it would be the sitting chair in the room was just a hard, stand alone, uncomfortable chair. I really liked (as a single, traveling for work, female) that the doors were always locked...you had to have a key to get in, except for the front desk area. Even coming in at 3am, I felt safe in the parking lot. My family came to surprise me, but their surprise was ruined when the front desk called to let me know I had visitors...she would not just let them in. If I return to Louisville for work again, I will most definitely be staying here!