Worst booking ever
Reviewed 9 July, 2021
Booked a room with 2 queens. Given room with only 1 bed and terrible ripped futon. Staff was rude and did not fix futon (although they replaced damaged cushions) and blamed booking site. Clearly angry we got 20% cheaper than booking with them directly. Room didn’t even have towels and breakfast was sub par.
Reviewed 18 May, 2021
We arrived late at night after a long drive. The staff member who greeted us was friendly and helpful. The room was perfect-clean and comfortable. In the morning, the staff again were very friendly and the breakfast was great. This is a perfect stopping place if you're on a road trip-highly recommended.
Very Clean But Some Things Need To Be Known To Travelers
Reviewed 3 December, 2020
My room was very clean (as were the lobby, hallway, breakfast area, etc), and I had a refrigerator and microwave in my comfortable double room, as well as a Keurig coffee maker.
There are a few things that guests need to know before booking, IMO.
There is no daily maid service even though the IHG app states that there is (last time I checked), and I was told by the front desk to bring my dirty towels down to the front desk to get new ones. After questioning that requirement, I was told that I could leave them outside my door and new ones would be delivered; however, it might take a while since they were laundering the towels at that time. Also, they need new bed linens. My comforter had seen better days.
My room (2 double beds) only had 2 bath towels, 2 hand towels, and 2 wash cloths. I’m not sure if you can get more than that if you need them, so make sure and ask if you need to.
The pool and hot tub are closed with no opening in sight (after asking at the front desk). When I used to travel with my younger children, this would’ve been a deal breaker for me.
If you enjoy coffee or tea, you might want to bring your own Keurig pods with you. I was only given a couple of decaf pods, but since I’m not a coffee drinker, it wasn’t a big deal.
Contrary to what is stated on the IHG app’s hotel page, there was a wonderful complimentary breakfast with veggie omelettes, sausage, breads, cereal, coffee and tea, etc. Sadly, I didn’t know this was available because I went by what was stated on the app’s hotel page, and I wasn’t told by the front desk when I checked in. I kind of stumbled across it my second morning and was very impressed how nice it was. I just wish I had known about it my first morning.
I got a great rate for three nights, and I would probably return only if I could get the same price. If not, I’d look at other area (comparable) hotels.
You get what you pay for
Reviewed 12 February, 2020
This hotel is listed on IHG, so I assumed it was part of their network. But, they don't use one of the official IHG chain names. I think we got lucky and had a decent room, as it seemed like the hotel was only partially open or many rooms under renovation. The people working there are very nice, so no issues with the staff. The room was decorated fine, appearing somewhat new. The supplies in the room and bathroom are lacking. It seems like they are trying to skimp by while they are renovating. Beware of booking something during a busy time of year.
This place has turned into a nightmare
Reviewed 27 October, 2019
We had been staying here to come to football games in Manhattan because it was still adequate but way cheaper. After being booked in this room for months, we were informed a few hours before arrival that we did not have a room and there was nothing available in junction city at that point, period. Left stranded. Thanks. We canceled our other two bookings. We just can’t trust the system now. We were also told last April when we stayed there that construction would be done to a new converted Holiday Inn Express in August of 2019. It’s not, rooms are limited, just be careful.