Based on 169 review
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HeadLine : Near Wings Event Center.Location : With a stay at Clarion Inn in Kalamazoo, you ll be in the business district, within a 15-minute drive of Western Michigan University and Wings Event Center. This hotel is 3.2 mi (5.2 km) from Milham Park Golf Club and 3.5 mi (5.6 km) from Air Zoo.Rooms : Make yourself at home in one of the 132 guestrooms. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conve...More details
Check-out ends at: 11:00
severalSpecial diet menus (on request)
Reviewed 21 july, 2021
Attended a car show locally with friends. Arrived late, stayed 2 nights. Upon arrival there was no one at the front desk, and a sign saying "I will be right back". waited with others for what seemed like 10 minutes. After check in, met in the lobby with others for casual conversation. There was what seemed to be alot of people just hanging around. Later I found out that these were homeless who receive State aid to live here. Noticed that others trying to check in, also had to wait to do so. Upon inspecting the room, i noticed dirt in the corners, The TV remote didn"t work, dead batteries. Paper holder in the bathroom fell off the wall when I pulled on the paper. I was asked several times for a lighter, to light their joints. Were other things, too much to list here. Never again.
Worst experience ever!
Reviewed 4 july, 2021
Worst lodging experience ever! Reserver 2 king rooms for 2 days. Arrived to be told no kings were available so either take queen rooms or go somewhere else. Rooms were not cleaned from last customers stay. Clumps of hair everywhere, filthy rooms and bathroom disgusting. Watched staff pass out several king rooms to other customers after I checked in. I asked why and the reply was if you don't like it go somewhere else. I asked for rooms to be cleaned and was told they would be cleaned eventually. Wasn't cleaned for the two days and we checked out and still no attempt at cleaning and complete indifference from hotel owner. Again said we could have just left but since we decided to stay too bad. We had no place else to go. Filthy disgusting rooms. Owner and staff couldn't care less. Said no staff to clean the rooms. Said several times "I'd you don't like it then leave!" Called customer care and was hung up on several times. Called Bach several times rooms be on hold almost 2 hours then told me nothing can be done since we stayed anyway. Ridiculous hotel management and worst customer service ever encountered I have pics of the filth and will share with anyone who will look. Waiting to see if corporate customer relations will do anything but so far nothing. Marty Peltier
Unusable Wifi, phone didn't work, and shower/tub drain didn't work
Reviewed 2 december, 2020
This was the first and last time I will stay at this hotel. Entering the parking lot, the lobby, and the room, everything looked fine. The first negative experience was a very slow and sporadic WiFi. When I went to call the front desk, I found out the phone in the room was dead. I had to call the front desk using my cellular phone on their outside line. When taking a shower, the drain control was inoperable. The drain seemed to be stuck in a slightly open position. The water built up during a shower, and would drain while taking a bath. I stayed two nights in November 2020. I wanted to leave feedback on their web site, but they will only allow you to do it "if" they ask you to do a survey after your stay. Today about 72 hours after staying there, I received a thankyou E-mail for staying, but no ability to enter feedback. The price was good, the room and hotel looked good, but I will never stay there again.
Reviewed 8 october, 2020
My husband was staying for work at this location room 225 Monday, October 5,2020 and when he woke up on Tuesday morning he had 18 bedbugs on his stomach, face, arms and hands. They were so bad that he had to go to a clinic to get steroids and was diagnosed with Bed bug bites. Called the hotel immediately and they denied having bedbugs. He he stopped in again on his way back through to talk to the Manager to be told again they don’t have bedbugs. As he was leaving they had an exterminator spraying. BEWARE
Reviewed 4 july, 2020
Nice location. Convenient. Nice price. Room is spacious and clean. Nice staff. Have stayed here several times now. Yes there are nicer, more expensive places nearby but this place is well worth the money.