EXTREMELY POOR SERVICE
Reviewed 19 December, 2020
This hotel has certainly gone down hill. Zero customer service! Demanded $100 deposit, which was to be a hold. They CHARGED my account for $100. It was NOT done as a hold as was described. Then, we were told the $100 would be immediately available in our account with 2 hours of checkout. When this did not happen we called the Hotel who the explained that the $100 could be held for up to 7 days. If we hadn't received our money by that time we could call back and would be given a code to give out financial institution. The room was SUPPOSE to be a deluxe suite. There was supposed to be an ice maker in the refrigerator. There was no ice maker and the hotel did not offer one due to Covid. This was Christmas for my son. Very disappointing stay! Will NEVER stay with this Hotel chain again. If you have plans to stay at the Extended Stay American at 9701 North Shannon Avenue, Kansas City, MO DONT! You will regret it!
wonderful hotel and staff!
Reviewed 20 June, 2020
Wonderful hotel, very nice staff, didn't break budget.
Hotel Management and staff were very pleasant and my stay very easy. I would definitely recommend this place to anyone and I will for sure be back
POOR SERVICE, POOR HOTEL ROOM
Reviewed 25 May, 2020
The entire floor and rooms smell of smoke on a nonsmoking floor. Housekeeping is supposed to come once a week and did not come. Any complaints are not handled and directed to guest services. Guest services cannot be reached and my phone calls were not returned. Sirens go off all hours of the night and the air conditioning does not work. Completely unacceptable all the way around. Worst Hotel experience ever.
Is everyone high? worst experience ever
Reviewed 27 March, 2020
I booked an online reservation for March 6 - March 13, through Hotwire. My wife and I were staying here because our house is under reno. We worked at our respective jobs during the day and were only at the hotel in the evening, usually after 7pm. We decided to extend our stay until Sunday, March 15th, due to the reno work. We reserved online.
On Saturday, March 14th, we got up and went to our home in Gladstone, MO to work on it. My wife returned earlier than I, arriving at the Extended Stay Tiffany Springs location around 8pm cst. Her key did not work, which was no big deal as they hadn't worked on several other evenings. So - she went downstairs and had it reprogrammed. After returning upstairs to the room, there was a knock on the door. Speaking through the door, the front clerk informed her that we didn't have a reservation for that night. Although we did - my wife replied, no problem she would take care of it and booked another room online.
After booking another room online for the night, she went downstairs to confirm whether we could stay in our room or if we needed to move to another room.
At that time she was told that we had been put on the "DNR" list. Do Not Rent List. "Why?", she asks. To which the clerk replied, "Because you do not have a reservation for tonight." She tried to speak logically: 1) we did have a reservation, as we reserved for Friday & Saturday night together - how could one be correct but the other not? 2) she booked another room online just then - if she is on the DNR list, why did they rent to her? The clerk called the manager & after the manager hung up on her, she was told to leave. The clerk escorted her up to our room and stood by while she packed all our things. She had to pack several suitcases, a cooler, three over-shoulder bags, 2 boxes and move them to our car all on her own while management watched because we were placed on the DNR List.
All this took place after my wife told them about someone trying to come into our room Friday night while she was getting her door card updated. We had someone knock on our door, then try to enter around 3-3:30am Friday night/Saturday morning. We had dead bolted the door, so obviously they had some type of master key. The lock at the top kept if from opening all the way.
It's all very disturbing and I was livid Saturday! My wife was humiliated.
Please check into the situation at your KC - Tiffany Springs management. It is not what it seems.
Reviewed 15 January, 2020
The worst hotel experience I have ever had. I can not believe how unprofessional the people you have working are. The front desk smells like marijuana and the people working have no idea what they are doing. They couldnt even print off a receipt or tell me how to run my card as credit. They told me on the phone i could pay with a credit card over the phone but when i got there they wouldnt do it. My room friday was missing sheets, blankets, and pillows and when i went to the front desk they didnt have any clean so they went to another room and took those. hopefully they were clean... on sunday they gave us a dirty room again and we decided to just leave at that point and go elsewhere.