TripAdvisor Rating
Based on 188 reviews
See all**Property Location**.With a stay at Extended Stay America - Kansas City - Country Club Plaza, you'll be centrally located in Kansas City, within a 5-minute drive of Nelson- Atkins Museum of Art and University of Missouri-Kansas City. This hotel is 2.6 mi (4.2 km) from Crown Center and...
More about the hotel
Really a quality establishment
The room was clean, and fresh. The staff on every shift, we’re polite, courteous, And helpful. The young lady who was the night clerk the day of my arrival, actually offered to help me take my luggage to my room. I will be staying here again,each time I have a need for a hotel in Kansas City Missouri.
Nice place to rest your head
Rooms were clean and staff was pleasant. It was a long way to walk from the lobby to our room and there was no quick way to get there, but we did :) The bed slept well - we ordered in and the food delivery found us without a problem.
Get what you pay for!
We had to be in Kansas City and Plaza area for an extended time so thought it made sense to stay here. The lobby staff was very nice and friendly. It doesn't look bad from the pictures, however, the hotel and environment was not good. It's a great location and area, however, on check in and going to our room, we went in the side entrance and encountered someone sitting on the steps, yelling at a women on FaceTime on his phone, smoking a joint. He didn't even move out of the way for us to pass by. Thought, okay, maybe just an anomaly. The room was non-smoking and smelled like smoke, woke up stuffed up because of it. The closet just has a curtain, and part of molding had fallen off the side and was on the floor. Maybe my oversight, because I had never stayed at an Extended Stay before, there wasn't even a basic soap or shampoo in the room, or a hair dryer. The door did not shut correctly and you had to push it up. This created a problem when trying to get back in the room! We killed a spider in the bed, and the floors in the entrance kitchen area were sticky. They state there is a quick breakfast, it consists of instant oatmeal and some granola bars. The fitness center is not a fitness center, an elliptical and a treadmill in a room the size of a closet. There was a lot of noise in the hall after midnight, not sure what was going on. Fortunately, the trip was cut short and we had to adjust and relocate to another area of the city. I did pay less than $100 per night, but even that was way too much! I will never stay here again.
Horrible
Not worth the $160 i paid! The hallways had a strong odor of glue or paint thinner. Under the beds was filthy with lint and dirt like it hadn’t been clean in months. There was a piece of hair in one of the beds, clothes in a dresser drawer and the curtain rod was even broke. The staff knocked on my door at 8am wanting to start cleaning and just said “oh i thought you checked out” also left the cleaning closet open for kids to run in to! The ONLY perk is the location because you can walk to the plaza. I will not stay there again.
Not again
First the good stuff. Great location to The Plaza. Free parking. Free Wi-Fi that works well. Friendly front desk Personnel at check-in and check-out. TV works well. Now the negative, the room had a very heavy smell of smoke. The bathroom was rough looking. The sink and tub had been painted and the paint was peeling off. The Chrome was rusted on the sink and the tub. For the value of this room $160 is way overpriced for what we got. We will not be back to this property.