Check-out ends at: 11:00
10920 N Ambassador Dr Kansas City, Missouri 64153, USA - Kansas, Missouri - U.S - 64153
Check-out ends at: 11:00
Excellent Accommodation, let down by average breakfast
Reviewed 22 august, 2022
We booked a king room for a one night stay. The two Diamond Member parking spaces near the the back door was handy and close for unloading and loading luggage Zack checked us in and was super friendly and helpful. A five star Reception for us. However, we asked for a room change as the toilet seat was not cleaned properly in the first room, in this time of CVOID, a concern. The room was modern and had good lighting, especially the bathroom. The room was spacious and had that extra feet of width over the older HGII's. We had a good night sleep, despite a litle bit of highway traffic noise and early muffled plane noise early in the morning. The breakfast buffet was a bit of let down, no fresh fruit other than a couple of bananas well past ripe, tiny tubs of yoghurt, no freshly cooked eggs typical of other HGI.
Worthless and incompetent!
Reviewed 31 july, 2022
Truck was stolen from their parking lot, during daylight and they refused to even try to help! Couldn’t give any actual answers to help find if it had been towed or stolen. Couldn’t/wouldn’t pull video footage for myself or the cops to be able to see to make a valid stolen vehicle report. Said they are no way responsible or liable, then after all their wonderful help and professionalism with that headache wouldn’t even give a discount. So now stuck here with no vehicle, no room because reservation is up and had to check out trying to figure out how to get home!
Reviewed 30 july, 2022
Checked into the room and the toilet was running and would not flush. Waited an hour for maintenance and no one arrived so we had to leave. Came back and the toilet was still running and not flushing. Called the front desk and was told if I wanted it to stop then I need to touch the valve thing or stopper because they don’t have maintenance available.
Wonderful Hotel Stay
Reviewed 21 june, 2022
This hotel was the best. Stayed here to go to a wedding and they were so accommodating and helpful. Room was clean and stocked with water and soda for our pleasure. Restaurant/bar had great drinks and snacks as well.
Perfect choice when something close to the airport is needed.
Reviewed 17 june, 2022
Fabulous property. Clean, if not new. Great options In their snack/food market and dinner and breakfast choices are great. Best of all, customer service was SPECTACULAR. From front desk to shuttle driver, literally some do the best I’ve experienced in quite some time. A plus in my opinion.