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El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

45 TripAdvisor Reviews

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According to guests, it's ideal for:

When you stay at El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma in Kantenah, you'll be on the beach, within a 15-minute drive of Akumal Beach and Xpu-ha Beach. This 4.5-star property is 10 mi (16.2 km) from Half Moon Bay and 10.3 mi (16.5 km) from Yal-ku Lagoon.Treat yourself to a ...

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3

Luxury Junior Suite

1 King Bed

530.5-sq-foot room, furnished balcony with garden views


Layout - Bedroom

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

4

Premium Ocean View Junior Suite

1 King Bed

484.3-sq-foot room, furnished balcony with ocean views


Layout - Bedroom

Re...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

4

Swim Up Junior Suite

1 King Bed

441.3-sq-foot room, furnished balcony with pool views


Layout - Bedroom

Rel...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

3

Premium Swim Up Junior Suite

1 King Bed

484.3-sq-foot room, furnished balcony with pool views


Layout - Bedroom

Rel...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

5

Beachfront Junior Suite

1 King Bed

387.5-sq-foot room, furnished balcony with ocean views


Layout - Bedroom

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

2

Suíte júnior

1 King Bed

441.3-sq-foot room, furnished balcony with garden views


Relax - Indoor private spa t...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

2

Premium Junior Suite

1 King Bed

484.3-sq-foot room, furnished balcony with garden views


Layout - Bedroom

R...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Property Info

When you stay at El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma in Kantenah, you'll be on the beach, within a 15-minute drive of Akumal Beach and Xpu-ha Beach. This 4.5-star property is 10 mi (16.2 km) from Half Moon Bay and 10.3 mi (16.5 km) from Yal-ku Lagoon.Treat yourself to a stay in one of the 380 guestrooms, featuring indoor private spa tubs and LCD televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and sh...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Sauna secaAcesso a uma piscina externa nas proximidadesEquipe multilíngueEstabelecimento para não fumantesCafé da manhã incluídoNão acessível para cadeira de rodasCabanas de piscina grátisAssistência para passeios/bilhetesServiços de conciergeNúmero de bares/lounges: 1AcademiasDepósito de bagagensNúmero de restaurantes: 2Estacionamento grátis sem manobristaRecepção 24 horasTerraçoWi-Fi grátisJardimPicnic areaCafé da manhã feito na hora incluídoTodos os diasSpa de serviço completoGift shops or newsstandSauna a vaporSalão de belezaUncovered parkingPiqueniques privativosJantar a dois/privativo24 hour receptionEstacionamento (vagas limitadas)Pool sun loungersServiços de spa no localProposal/romance packages availableServiços de casamentoPool umbrellasToalhas de praiaCabanas de praia grátisEspreguiçadeiras (praia)Guarda-sóisNúmero de bares molhados: 1Number of outdoor pools - 2Móveis para área externaLazy river

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    28

  • Very Good

    7

  • Good

    5

  • Reasonable

    4

  • Bad

    1

Travelers profile
  • Business

    1

  • Couples

    17

  • Solo travel

    1

  • Family

    1

  • Friends getaway

    3

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

An Honest Review

Reviewed 27 may, 2022

First of all, I'd like to start by saying that we would return as we had a great holiday and as our first time visiting Mexico, it's now become one of our favourite places. We don't normally spend this amount of money on a holiday, which is perhaps why I've been more constructive in my feedback but for others visiting the resort I thought I'd give an honest, in-depth review. We travelled with TUI 16th-23rd May. With hindsight, our biggest regret is that we didn't book for longer. Next time, we would do 10 days or 14 days for sure. Cons - Check in wasn't a great experience. We arrived, and was greeted in a mediocre way. I expected more for a 5* resort but we were just plonked on a table. We then got told they had no rooms available in our chosen (and paid for) room type (a swim-up junior suite). This was a terrible, terrible start and the check in guy wasn't even apologetic. He told us we would be put up in a temporary room for one night and would need to come back tomorrow to check in again. WHAT? How this can happen I have no idea, but we were so disheartened and frustrated. On the Facebook group, I saw this happened to a lot of other people too so please prepare yourself. After getting in our temporary room, we ventured to Seaside Market for their Oriental night. The food wasn't great here and seemed to have a mismatch of stuff e.g. no rice, sundries etc. to go with the curry. I saw a few other people complain about this on the tables. The next day when we checked in to our actual room, we were again disappointed. We had told the hotel it was our honeymoon and provided our marriage certificate. We also selected this on the TUI booking AND emailed the Guest Relations in advance. Throughout our stay, we had no extra/special treatment, despite seeing others have banners on their door etc. Nothing special on entering the room like the pictures we had seen. We felt really neglected and little touches would've gone a long way. The rooms are outdated and could do with maintenance/upgrades. We had room 3801 and the light fittings inside the wardrobe are hanging off, plus a lot of the plug sockets coming out of the wall. The swim up pool could do with some maintenance also as there is a lot of moulding, parts that had been fixed or missing tiles. Again, didn't scream luxury and sometimes felt uncomfortable with the cleanliness. The beach was nice on the first few days, but then Seaweed became a problem. Although this is out of the hotels control and they had so many workers trying to fix the problem, I would advise to look at alternative months. Next time we visit Mexico, we would look to do Feb/March instead. Concierge didn't seem very helpful. We booked our restaurants with them, but this was it. They didn't explain what each restaurant is or give any tips to make the most out of your week so make sure you do research before going. PROs: As everyone mentions the food really does make this place what it is. Apart from the bad experience at Seaside market on the first night, every other meal we had was phenomenal. Our favourites were Klay Talay and the Gourmet Pub. Amazing food for all meals with no complaints. The staff (apart from Check in and Concierge) are incredibly friendly and all greet you as you walk past. The hotel grounds/gardens and the little touches with the painted coconuts, swings, hammocks etc. are beautiful and well kept. Alcohol selection is great and you don't even have to go by the menu, you can request anything! The swim up bartender was great at creating us his own cocktails. Overall, it was a lovely hotel just missing a few simple touches and seems like they prioritise different guests which is a shame. We would come back simply for the food and drink, just maybe at a different time and for longer.

natalienS1459XE

Amazing

Reviewed 16 may, 2022

I don't know how we are going to beat this holiday. Everything was spot on from the room, the food, how clean it was, entertainment and the attention to detail. The staff were fantastic and couldn't do enough for you. We are looking to go back in July. It was like a paradise village. Just perfection every level.

Be11abo

Fawlty towers

Reviewed 28 april, 2022

Disappointed by the room accommodation , the assigned us an old room with a toilet that didn’t stop flushing water, only after different complaints we received another room. To much noise and drunk people around the swimming pools. They show premium liquors at the different bars, but if you didn’t tip the waiters, they serve local tasteless stuff. The à la caret restaurants reservation system sucks … no tip and they propose dinner at 6pm..ridiculous… the staff was very helpful and friendly but incompetent to help… impossible to give us a lunch package on leave … much better hotels in the neighbourhood

johan d

Beautiful resort

Reviewed 24 april, 2022

Highly recommend this resort . The food is amazing the staff are extremely friendly ! Luis at the swim up pool is amazing and very friendly! The resort is beautiful we had an amazing vacation We will come back again ! It was our second time here

miltonr568

Amazing 5 days, Excellent Service

Reviewed 21 april, 2022

My husband and I stayed for 5 days at the El Dorado Seaside Suite Resort (by Karisma) in Tulum and we received an amazing service from the entire staff. Waiters at any of the restaurants were absolutely dedicated to make sure we had the best possible experience and the selection at each location was perfect for us (Asian restaurant should not be missed during your stay). We highly recommend this resort if you are looking for a relaxing and adult only vacation. Cabanas on the beach was really a plus.

246soniao