Fairfield Inn & Suites Keene Downtown

From check in, breakfast and check out- everyone on the staff was GREAT! Spencer was especially kind and welcoming upon check in, making sure we were completely informed of the COVID regulations and the hit breakfast, personally served the following morning was delicious! Service was outstanding and when we simply advised them of a MINOR room concern, they were sincerely very apologetic for the inconvenience. Would def recommend this hotel!

We opted to stay at the Fairfield Inn & Suites in Keene, New Hampshire for a weekend ski trip. Keene is located approx 2 hours from Boston and roughly a hour from Okemo Mountain and Mt. Snow. We picked the hotel first and foremost due to its location, not only to the mountains but situated near food and restaurants. While the location was a bit thought to find at night due to signage being dark we found the hotel and adjacent parking lot. Hotel photos picture the lobby, kind size room and exterior shots of property and side road mural. Seemed the room may not have been updated or cleared deeply since pre covid but overall very pleasant experience. Clean linens and towels just noticed some extra dust on furniture. Small hotel, handicap accessible and family friendly.

This hotel is centrally located, well-appointed, quiet, and blessed with outstanding personnel. We've now stayed twice and plan to come back again. We were there February 24th to February 27th then March 18th to March 21st, both times staying on the third floor. The manager, Tucker Olmstead, made us feel very welcome and took care of several details for us. The housekeeping department is headed by Bambi and she makes sure that everything is in order.

This is a beautifully restored hotel in the best part of downtown Keene. It has the feel of an upscale boutique hotel. The lobby, hallways and our room were very well appointed, extremely clean and had a feel of luxury. We were in Room 205 which is a very large room with a king bed, with 4 large windows overlooking Main Street. Just a totally spectacular room! Well, at least until we sat on the bed -- and then laid down on the bed. The bed linens were very nice and the pillows were great (and they took note that I'm allergic to feather and had foam pillows!). But the bed was hard as a rock!! It seriously felt like a slab of concrete with a very thin layer of cloth on top of it. The bed was so bad that we barely slept and woke up sore! It's too bad, the price was very good, the hotel is probably the nicest in Keene and the location can't be beat. But, the main reason for staying in a hotel is the bed and it was horrible! With that said, the parking was not ideal and entering through the back of the hotel from the parking garage was a little creepy at night. Given the other attributes of the hotel, I could easily forgive that if the bed wasn't so dang awful.

This hotel is in a really ideal location for exploring the quaint city of Kenne and the surrounding areas’ covered bridges! All the staff I interacted with were welcoming, helpful and friendly. They’re doing well with the Covid safety measures and even give you a sit-down hot breakfast! I stayed in the 2-queen bed suite. The room was huge and spotlessly clean. Beds and pillows were so comfortable! It had a fridge, microwave and Keurig as well. They don’t stock the coffee stuff in the room - instead you have to request it on check in and they give you a prepackaged set up (apparently a Covid thing- only seen this at this hotel so kinda weird lol). The hot breakfast was such a welcome change from all the other hotels that have shut down this benefit that used to be so ubiquitous! The tables are spread out for social distancing and they provide wipes at each table. They offered omlette (cheese or plain) and sausage (turkey or regular), as well as milk, juices, various granola bars, yogurt etc. It was the standard hotel breakfast of the past lol! I’m giving 4 stars for the following: the suite is in a basement with 2 small windows - I think they should tell you that before booking (maybe in the room description?) - it was damp and the hallways absolutely wreaked of marijuana smoke the entire time...probably hard to get rid off in a basement. Also the parking - so there are a couple of 15-minute loading only spaces out front so you can at least check in and unload all your bags etc - but after that you have to take the parking pass (put on your dash) and park in the parking garage top level behind the hotel. To find it, you drive around the block to get behind the hotel. And it only has stairs so unload your bags first bc it’s kinda far - so the parking is very inconvenient. But it’s a nice downtown location so that’s to be expected I guess. Also, the shower is kinda weird - it’s half of a glass door and half shower curtain and water gets everywhere. And then the TVs - so the remotes don’t work - you have to scan a QR code and use your phone - it really sucked - didn’t work well and was a pain to have to use my phone for it. Hated it! But I still had a great stay and would definitely return!