DoubleTree by Hilton Hotel New Orleans Airport

Starting at

$ 122

TripAdvisor Review

Based on 1082 review

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The Doubletree Hotel New Orleans Airport, conveniently located in suburban New Orleans just off I-10, offers full-service hotel accommodations only two miles from Louis Armstrong New Orleans International Airport (MSY) and minutes from the French Quarter and downtown New Orleans. We provide complime...

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Property Info

The Doubletree Hotel New Orleans Airport, conveniently located in suburban New Orleans just off I-10, offers full-service hotel accommodations only two miles from Louis Armstrong New Orleans International Airport (MSY) and minutes from the French Quarter and downtown New Orleans. We provide complimentary 24-hour airport shuttle service for hotel guests. Our tastefully appointed and spacious guest rooms, suites and executive accommodations offer a long list of amenities and conveniences like pampering bath amenities, generous work surfaces, luxurious Sweet Dreams® bedding and complimentary inte...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Pool and wellness facilities
Indoor pool
Transport options
Parking
Reception services
Safe boxConciergeLuggage storage
Business Facilities / Facilities
Business Center
No rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Coffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamQuick checkoutShower room adapted for wheelchairsBar / LoungeWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aConciergeConciergeCheck-out hourCheck-out hourConciergeNewspapersBicycle storageConciergeSpaConciergeTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesDining areaTake in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access. This inn also features a picnic area and barbecue grills.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Take advantage of recreation opportunities such as an outdoor tennis court or take in the view from a terrace and a garden. This apartment also features complimentary wireless Internet access, babysitConciergeEnjoy recreational amenities such as a health club and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.Enjoy recreational amenities such as a health club and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.ConciergeGrill/BBQTake advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities at this hotel includElevator

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    383

  • Very Good

    309

  • Good

    182

  • Reasonable

    131

  • Bad

    77

Travelers profile
  • Business

    435

  • Couples

    175

  • Solo travel

    66

  • Family

    239

  • Friends getaway

    98

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Booked into a closed hotel, then had to pay exorbitant amount not to sleep in airport

Reviewed 20 november, 2021

I am an 86 year old senior citizen. Expedia booked me into above hotel at $153.03 When I arrived late Saturday night Nov. 6 and asked for the "free" shuttle, I was told that the hotel was closed. This was the night before the Atlanta, New Orleans football game and most hotels were filled. The only hotel available was at the Best Western Plus at $383.80. Faced with the decision to sleep at the airport or pay the extra $230.00, I had no choice. Expedia refunded the $153.03 but refused to reimburse me for the $230 additional cost. This was an awful experience. i will never use Expedia again. I have written to the Double Tree Hotel and asked for a $230 credit at any Hilton Hotel but have not received a reply.

A8686

Get Your Act Together.

Reviewed 12 november, 2021

Terrible experience with this hotel, as well as the third party site we booked on, booking.com. I received confirmation on our stay up until the day of travel. At the airport back home, I checked online about a hotel shuttle bus and saw the hotel was closed due to hurricane damage. Right before boarding, my husband called Hilton and they put us on hold, calling the hotel directly. Agent came back on line, saying hotel was open but only to reservations, which we HAD. We arrived in New Orleans after 9 pm, and I called the hotel to organize a shuttle. THEY WERE CLOSED. We were in shock. Either the Hilton rep lied to us, called the wrong hotel, or they lied to her. Either way, we were stranded. It took us an hour to find a local hotel room that was available, and it cost us $400 for just a twelve hour stay. Disgusting service. The Doubletree in Kenner passed the buck onto Booking.com, but they share blame. It is not the patrons fault the hotel and their third party do not communicate closings. If you can't communicate with third party sites, then break your partnership with them!!! My husband is a dialysis patient, and very ill. We found ourselves in a strange city, late at night, with no option but to spend an arm and legs cost for a room to make up for Hilton's mistake. Will never, ever stay in a Hilton hotel again.

Jo K

Horrible Place

Reviewed 27 august, 2021

Dirty. Parking was a joke. Only one elevator worked. There were stains on the sheets and the bathroom had hair all over the shower walls and floor. I would not recommend staying at this hotel. Waste of money.

fdappliance

Horrible place

Reviewed 11 august, 2021

This was the worst place ever and the staff is ghetto the staff doesn’t care about guest they rather talk and curse at the front desk. They don’t fix anything my bathroom never worked they even lie and say no one is there if you ask for a manger

chatmanjared0

Hilton is finding ways to cut back

Reviewed 8 august, 2021

As a diamond member one expects certain perks, what Hilton is doing is looking for leas ways to reward its members and change the name. This is why I have begun to stay in Marriott. The hotel was clean. The driver who picked me up was rude and his behavior made me feel unwanted

j0sie2572